1-800 ContactsReviews of 1800contacts.com

Kept me updated on where my contacts were.

Best customer service helping me what I need quick. Got my contacts quick as well. First time using and will continue to order.

Delivery is prompt and customer service has been prompt and helpful.

BEWARE OF THIS COMPANY. 1-800 contacts was continuously contacting me about submitting a re-order, as it had been 12 months since I had submitted an order with them. I was getting phone calls and text and emails every day. I did not need new contacts and it did seem curious to me that I was suddenly getting so many requests. I just deleted the texts, ignored the emails and Did not return telephone calls. Then one Saturday morning I’m checking emails at home and I have an email saying thank you for your order from 1-800 contacts. I had not submitted an order so when I dug further, I saw that an order had been placed on my behalf and my HSA card had been charged. I verified it with the HSA and yes, I had been charged. I had to call the credit card company associated with my HSA to dispute the charge. The HSA company informed me that not only had I’ve been charged once, they had attempted a second charge as well. Each charge was almost $500. When I contacted 1-800 contacts regarding this order, I was told “sorry we don’t know how this happened”. I informed them that I had not made an order, and on top of that the prescription did not match with me. I don’t know how an order goes through without clearing the prescription with your doctor??? The customer service rep could not answer that question either. I am not writing this as an angry, bitter customer. I am writing this with concern that an order could be placed on my behalf, my credit card charged, not once, but twice for an order not received from me, and that order would go through with an invalid prescription.

Easy and attentive to me and my order

My order always ships fast and the online chat is extremely helpful!!

I've been ordering my contacts here for the last couple of years and have had no issues whatsoever. Customer service is really great, shipping is super fast, and I feel like they really care to get me a great deal—contacts aren't cheap! The type of contacts I get didn't come in a 90-pack, and the customer service rep helped me get the best deal for my six-month supply.

Always quick to ship and I love that I can exchange my contacts if my prescription changes!