1800battery.comReviews of 1800battery.com

At first after reading the reviews I was apprehensive but the entire experience was extremely good for me. I was able to finance the battery and install through Affirm which went smoothly. My appointment was confirm and Terry came out actually right on time actually a few minutes early checked the car to make sure the battery needed replacing and immediately put the new one in. Afterwards we checked it about 4 times let it sit a bit then kept trying to ensure no issues. I am very pleased with the service I got today and I am sorry others didn't get the service I got but I would definitely do this again

In theory this service sounds great. But because they assigned private contractors they can’t really control if or when they’re going to show up. I ordered a battery Sunday evening and set my appointment for 10 AM Monday morning. Monday flew by and I kept getting updates saying just 30 more minutes, just 45 more minutes, just an hour, etc. Eventually, it became too late and I had to reschedule for the next day. He assured me he would be there at 10 A.m., the next morning, after not hearing from them by 11:15, I called the company to check the progress. They said he was an hour and a half away working on other jobs. I waited 90 minutes and checked it again and he showed up about an hour after that. Once he was here, the replacement went smoothly , here was a total hassle

The tech had all the right equipment for replacing my dead battery. Took the old battery away for disposal. What a great service!

I was given several times and after several phone calls to the office - someone showed up to replace the battery. Fortunately the technician who came was super nice and made up for lack or customer service from the office.

I needed a battery for Buick Encore. Bought the best but the battery did not fit in the car - it could not be secured. Installer left and told us to bring car to a dealer. Dealer said battery was too big and is an electrical hazard. This was the “Ultimate” option on the website. Trying to get battery returned. Not getting any answers…..

I was totally disappointed in the technician support and the customer support The technician came to my house to do a diagnosis.He never checked my battery. He stated that the battery came from Advanced Auto and that he was going to get the battery tested. However my battery was never removed or tested. When I called 1800battery Jose never tried to correct the situation. He chose to take the techs word over my word. My first experience with this company was excellent, but the last one was terrible. It was a loss of 99.00 of a warranty fee, but they didn't follow up.

I initially purchased a battery for my 2002 Chevy Tahoe from 1-800 Battery.com on November 13, 2023. That battery subsequently failed on September 10, 2024. That same day, September 10th, I requested a replacement battery from 1-800 Battery. The company subsequently replaced the failed original battery but, almost immediately, the replacement battery failed to start my vehicle on several occasions after September 10th causing me to miss work. Additionally, the dashboard lights flash on and off erratically as I'm driving.... a symptom of a bad battery. On September 21, 2024, I took my 2002 Chevy Tahoe to two auto parts stores, Advance Auto Parts and O'Reilly Auto Parts. Both technicians ran a test on the battery and the alternator and both corroborated that the battery was undersized for my vehicle and that it was only cranking at 643 amps but should be at 700 to 875 cranking amps. They both confirmed that the alternator was properly charging the battery. I relayed this information to 1-800 Battery via email on September 19, 2024. On September 23, 2024, 1-800 Battery responded with the following, "We have reviewed your order and the vehicle information you provided was for a CHEVROLET TAHOE 2002 V8 4.8L 294cid. On both installs the battery that was installed was compatible for the vehicle type." In its response, no mention was made of the battery failures and, the batteries they replaced my car with were undersized for my vehicle which is a 2002 Chevy Tahoe 5.3L V8, not a 4.8L V8. I asked f or a full refund of my costs, $315.11 for the first purchase on November 13, 2023, and the replacement trip cost of $50, for a total refund of $365.11 which appears to have been declined although they have not expressly declined the refund.

The technician they sent out to my home was awesome!