1800battery.comReviews of 1800battery.com

I don’t remember becoming so angry at a company this quickly. I submitted my first order with 1-800-BATTERY today, and selected an installation/delivery time. I was available, and waiting, but they never came. I reached out to customer service chatbot, which said “we’re here to help,” but it was a lie; they were not, in fact, there to help. They were closed. I left a voicemail, but they didn’t call back. I don’t know why they offer reservations they can’t meet.

Total scam. A tow-truck driver was able to do in 15 minutes what the 1800battery “technician” gave up on after 45 minutes and a few Youtube video tutorials. This was *after* waiting 30hrs for someone to call and set a time for said “technician” to come out. I ended keeping the battery they brought out, but even *that* needs a jump to get started. And I spent $600 for the whole thing. Learn from my mistakes!

I should not have to wait 72 hours for a warranty service. The communication outside of today is very poor and y'all are struggling to find techs. What if I was stranded in the woods with no electricity waiting for y'all to change my battery. I am a hard paying customer that gave y'all no issues in terms of making a payment. This is preposterous that I placed my initial claim on 08/29/2026 and still haven't received service as of yet on 08/31/2026. I'd just ended up canceling on 09/01/2026 and went to AutoZone and bought a new one. I'm thinking I had alternator issues or starter issue but looking at these.other reviews its them not me.

I would give them 0 stars if I could. They came installed my battery, said they reprogrammed it but didnt happen. Told me I had to take it to auto place where I had to pay another 200$. Had no problems before with my start/stop and now it doesnt even work. Auto placed said it wasnt installed properly, cables loose. Called and spoke to supervisor Maci sent paperwork in and said I would get a call back. Everyday I call they say she will call me back and Im still waiting for a call. Getting the run around and never received calls. Also was told someone was gonna come back out same day and no call nobody came. This is the worst place, do not use them, customer service is even worse.

I had a new battery installed in my 2021 Jeep Wrangler. The tech drove away. A few minutes later I got in the car, started it up and the A! warning light was on. I asked for someone to come back and repair. I was told that there would be a $125 dispatch fee if someone came out and the battery tested fine. It's irresponsible business to ask a customer to agree to pay another $125 dispatch fee. I already paid $500 for the battery and installation, and this is a warranty issue. If the battery is defective or the installation was done incorrectly, that should be addressed at no additional cost to me. I’m not paying another fee to have work I already paid for checked. Do not use them!

I Ordered a Deka / East-Penn battery because I trust the brand and I wanted a battery made in the US or Mexico. They delivered and installed a ACDelco battery made in Korea. I have nothing against ACDelco or Korea, but thats not what I paid for. Also the ACDelco cold cranking amps are lower than the Deka. I feel lied to and cheated, and to top it off I could not find a way to contact 1800battery to resolve the issue. I needed a battery so I could use my car the next day, so I decided to just keep the inferior battery and count it as an expensive lesson. I will never use them again.

Booked an appointment around 3:45 pm to get the car battery replaced. Immediately got confirmation that they’re waiting for a technician. Then nothing. 4 hours later, nothing. Tried calling, their customer service was closed for the day. 5:30 am they emailed saying “no eta. still waiting on a technician”. 3.5 hours later that, still nothing. Finally contacted customer service to just cancel. I had an important doctor appointment, I can’t sit and wait and wait and wait. At least cancellation was easy. But definitely won’t give them a try in the future.

We needed to have our 1985 Corvette battery replaced but didn't want to go through the hassle of having it towed. We called 1800Battery and were pleasantly surprised! The scheduling staff: Connor and Meagan were very helpful and kind. They explained the procedure and explained our options for battery replacement. The Mobile Mechanic, Anthony M was outstanding! He was very knowledgeable, worked quickly and efficiently and was courteous and communicative. We are very happy with their service!