1800battery.com is listed under Appliances & Electronics.
1800battery.com (1800battery.com) has 436 customer reviews on Five Star Index, with an average rating of 3.6 out of 5.
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Appliances & Electronics · Twinsburg, Ohio
Excellent
Appliances & Electronics · MILLERSBURG, Ohio
Excellent
Appliances & Electronics · Brentwood, New York
Excellent
Appliances & Electronics · Fort Lauderdale, Florida
Excellent
436 approved reviews, newest moderated first
MT
Car battery died after 4 months. Tried to get them to come out and cover the warranty which they quoted me $99 if the battery was bad, then sent me an order for $511.31 Had AAA come out. Dead battery. Replacing is $75 cheaper than 1800battery.com Lesson learned
Wikedsales
I called 1-800-battery to come to my home to change my dead battery. The service technician they sent was very knowledgeable. My car required extra work for him due to where my battery is positioned. I was completely satisfied with the service. Yes, the cost was more than if I had gone to a shop to get it done, but it was well worth it. I compare it to ordering groceries from Instacart. You pay a little extra for the convenience of services coming to you. The only improvement I’d recommend is for them to give an update on the original window of time. When booked it said 2 hours and 2 minutes and a technician would arrive. It took a little over 3 hours.
Frank W.
I ordered online a replacement 95R/H9. They also state that they will retain your memory settings. The tech showed up without the correct battery. An H8 900cca instead of what I ordered a group size H9 950 cca. He said that he brought what I had ordered. I showed him the order and he said it didn't matter. I also asked about retaining my settings and ge didn't have that with him He would only change the battery and if I didn't want the battery I could just cancel. After waiting for 4 hours and having him show up without the proper tools and without the correct part I cancelled. Now they want to charge me 133.33 for showing up with the wrong part and no tool to retain the car's settings... Don't do business with them or you'll end regretting you ever went to their site....
Martha M.
On April 21, 2022, I called 1-800-Battery because the dead battery in my camper van was not responding to my small portable jump starter. I discussed with the agent—who said his name was “Jose” and that he was located in California—the prices of replacement batteries and decided on the middle grade, for a total price of $292.77, including installation. "Jose" told me that a local technician would first test to see if the battery could be jumped before replacing it. If so, he said, the only charge would be $99 plus tax, or $107.35, not $292.77 for a battery replacement. "Jose" assured me that nothing would be charged on my credit card until the service was finished and the final price known. I gave him my credit card #. The local tech showed up as promised and successfully jumped the battery. He confirmed that my charge would be $99 plus tax, for a total of $107.35. I would have been delighted with 1-800-Battery if the story had ended there. Unfortunately, I soon discovered that the full amount of $292.77 had been charged to my MasterCard. I called the same number and again reached “Jose” in California. He apologized and said he would correct the charge that very day. But nothing ever changed. I contested the overcharge with MC. But since the transaction was all verbal over the phone, I could not provide any written documentation of what had been promised and delivered. So I have been forced to pay MC the entire $292.77 rather than the $107.35 for service actually delivered. Over the last two months, I've repeatedly contacted 1-800-Battery, but after an initial promise to "escalate" my complaint to corporate higher-ups, no meaningful response has come. They did send me one more email asking for my order number, which I couldn't provide because "Jose" never gave it to me. But I provided the precise address where the local tech had come to service my van on that date and suggested that they look up the order in their records, based on that address or my name, phone #, credit card #, etc. 1-800-Battery never replied to me again. I've given 1-800-Battery plenty of time to make good on "Jose's" promise to adjust the inaccurate charge, so I'm filing this warning with TrustPilot so others may not make the same mistake. If this stonewalling is an intentional deception by 1-800-Battery, it is a major breach of ethics, not to mention a terrible way to treat a customer. If 1-800-Battery is an honest company, it owes me a refund of $185.42. I intend to warn my many friends who are van campers. CAVEAT EMPTOR.