1800battery.comReviews of 1800battery.com

Nothing is working normally with this company. They are dishonest and not reliable. Only positive is the people on the phone are nice and patient but they will also give you the wrong info. I ordered a battery and scheduled delivery for the same day but found out later they would not deliver until the following day. - After few more delays I received the battery but it was not the brand I ordered. I wanted to return it of course but was told that they would charge me a restocking fee of $25 because that is stipulated in their fine print. Of course there's no mention of that when you order. You have to dig in the website on your own to find it. - Before ordering, a customer support agent told me I could give my old battery to the delivery guy, which was a lie. They then told me I could just drop it off at an Autozone. - After ordering I received a text message telling me to watch a video but the link pointed to an unregistered URL. - Then I had to jump a few more hoops to return the battery. When I showed at the address I was given, that car part dealer flat out told me they don't like to work with 1800batteries, and that they would not give me a receipt for dropping of the battery. I called customer service again and was told to lie to the dealer and tell them I was not a customer but working for 1800battery. The part dealer eventually made an exception a made me a receipt, but for an online order Co nothing is working the way it should.

When we called, they said it would take about six hours. They were there in about two hours. Doug brought out the battery and installed it and put everything back where it belonged. He also made sure the car started before he left. The battery was the same one I ordered, and that has a three-year guarantee. I was very happy with the service all around.

I was happy at first with this company. I had a battery installed in 2023 then towards the end of the year the battery went bad. I called them up and they replaced it. Now, my battery is bad again and will not hold a charge. The battery comes with a 3 year warranty, so it should not be an issue to replace it. When I contacted the company I was told" Since I used the warranty already they cannot help me and I need to pay in full for a replacement " what is the point of a warranty then? I am a disabled veteran and getting treated like this is a shame.

If I could get this company less than one star I would. I purchased a battery spent over $350 for it because I need a new one wanted to make sure I cover all my bases and had a warranty. It’s less than I’m off later, and my challenger is completely dead. I called to get the warranty honor but they need another $150 to replace a battery that was already $350. They sent me a link saying that I should’ve read it on the website. It’s impossible to see this link when you’re checking out. Do not waste your money. Do not waste your time. This is horrible. The Customer Service was rude and made no accommodations for me. I like to think when you pay more for a product you get better service this is not the case I will be contacting any and everybody I need to. I don’t have $350 for a battery in a challenger to be dead Completely dead in a month and it’s brand new shame on you one 800 battery. You should’ve just helped me one way or another I won’t get helped. Please don’t get your battery from here. It’s not worth it when you’re spending that type of money you want quality of service there’s no quality. There’s no supervisor on staff. There’s no one who understands and everyone’s rude please save your money!!!

In spite of numerous delays because the tech had his own truck issues, when he arrived he was great. Quickly changed the battery and was on his way in 20 minutes. I would highly recommend this service to others.

Dead battery; they installed a new one same day; the tech was excellent.

Very easy to place order. It took a little over an hour to have the technician come and replace my battery. He was very nice. I will recommend this place

It took 4 days to get a same day battery replacement. Phones went unanswered, voice mails not returned and they do not respond to texts. When the install was done the battery died a week later because it was not installed properly leaving my disabled patient stranded for the second time in one week.