10X Health SystemReviews of 10xhealthsystem.com

placed an order of 2 multivitamines to holland of 80 dollars but they just don't ship anything or don't refund my money and keep asking for order number while I have already sent everything multiple times + proof of payment etc. what a SCAN this. damn Scammers how can Gary Brecka agree with this??

I bought the basic gene test for my dad and it was a generic printout with zero personalization. So I decided to step up and spend the big bucks for the 1300 gene test for my wife. After two weeks I called and they told me it would be two more weeks. I waited 3 weeks and they had no clue who I was. After going back n forth for many days they finally admitted they lost it! They wanted to overnight me another one but I will NEVER do any business with this company again. How can you lose a medical sample? This place is a complete joke and when you call them they have the worst phone system known to man. You can't be transferred and there is a five second delay so talking to them it's a disaster. Gary Brecka is a very knowledgeable man and he went and partnered with the worst person imaginable in Grant Cardone. This is one huge scam and no one knows what the heck is going on. DO NOT WASTE your money. There are plenty of other reputable places out there that will deliver on the gene test.

another social media scam! placed an order then within 15 minutes cancelled the order and have been dealing with customer service who keeps telling me my request as to be sent to a "colleague" for consideration. I literally tried cancelling after I made the stupid mistake to fall into a social media post

Poor customer service, I see I'm not the only one who is unhappy. Gary is really great with his knowledge but maybe he's too busy to manage the business or unexperienced running a business. Alsi, their supplements prices are very high compared to same level of products from other suppliers.

This is an overall assessment of the 10X service: I feel I'm no more than a number with 10X. Given that the services and products being rendered are health related and that I'm paying a massive premium for everything I have purchased from you, I should be receiving absolutely stellar personal service. However, the service received is quite bad. I would score it a 3 out of 10, for the following reasons: 1) It often takes a ridiculous amount of time to get a response from anyone at 10X. It's not been uncommon that I've had to follow up 2, 3 , 4 times to get a response, and that can be over days of waiting. 2) Some of the products shipped to me cannot be delivered directly to CA. So, I end up having it shipped to my sister out of state. Because the products need to be refrigerated, I have her ship it to me overnight, incurring several hundred dollars in shipping fees. This is above and beyond what I'm paying for products with a huge market up and the delivery fee. I've asked to be reimbursed for these extra shipping costs I've incurred, and have been told NO, "we will not reimburse the shipping costs" or at least refund my payment in the amount of the extra shipping costs. I'm simply told, "there is noting we can do" 3) When I've approved an oder, I have to wait 1-3 weeks before anyone actually processes the order. Then I still have to wait for the shipping to happen. 4) My original order was done incorrectly by 10X. As such, I only received part of my order, leaving me to wait another couple weeks to get the products that were not shipped. This completely throws off the continuity of the supplements I take. When asked if it coupld be expedited, I was told NO. When I asked to be compensated for the inconvenience, I was told NO. 5) I recently received the results from my Precision DNA test, which took 2+ months to receive. They consist of 3 documents, totaling 500 pages!! Who the heck can read thorugh that and make any sense of it. I asked my rep if I could schedule a call with my health advisor to help me make sense of the results and distill it down, I was told "NO, we cannot do that." That's pathetic!! * You need to empower your people to be able to make decisions to keep your clients satisfied. If you cannot empower your people and entrust them to make good decisions, then you need to reassess who you are hiring. I could go on and on, but I'll leave the examples above to speak for themselves. I find it frustrating that you have all these high profile people, like Dana White, who promote 10X and sing your praises. I have absolutely zero doubt that the level of attention and care people like this are given by 10X is entirely different from the level of care and services you provide to your regular clients. That should not be the case. Perhaps you have grown faster than your customer care can keep up with. I get it. I own and operate a service business. However, if we gave the same terrible level of service and care you are currently giving to your clients, we would not be able to stay in business. You need to do a lot better! My hope is to receive a response from an executive level manager, but I'm quite certain that will not happen. It would be great if you did the right thing and proved me wrong on my assumption.

Customer service is some of the worst I’ve ever dealt with. Had two subscriptions with 10x and it was a nightmare trying to get a refund for a charge with a subscription I cancelled. Gary may do a great job with his celebrity customers but don’t expect anything as a general customer except over priced products and terrible customer service!

It took them about four months to process my genetic test and when they finally got back to my inquiries about the status, they asked if I still lived in Michigan. I have always lived in Illinois. I am not positive that they even gave me the correct genetic test results, but I’m not too concerned about it because the results that they give you are very generic and ultimately you can just go ahead and buy their multivitamin without taking the test if you want to save $600. Also, the website frequently freezes. Terrible experience.

Lost a lot of respect for both Gary and Grant after becoming a customer of 10x. My goal was simple, maximize my Health and longevity through science. I chose 10c health to help me achieve this. After listening to Gary for years, I figured this is the perfect fit for me. I’ve taken both the gene mutation test and now most recently the precision gene test. After getting my results, finding someone who can actually break down these tests at a high level is impossible. In fact trying to get ahold of anyone who knows what’s going on is impossible. The customer service and customer follow up at 10x is nonexistent. I would save my money and find another company to use. Very disappointing