10X Health SystemReviews of 10xhealthsystem.com

Not keeping their promises... I am compelled to write this review on Trustpilot to express my disappointment with 10x Health. They promised a comprehensive service, but unfortunately, they have not delivered on these promises. I'm disheartened to post this, as I had high hopes for their services. I ordered the DNA Test and Blood work back in September, and now it's January 2024, yet I'm still waiting not only for the doctor's appointment but also for the review of the blood work results. The customer service response to the high volume of requests is inadequate, and it seems they are struggling to meet customer needs. My attempts to reach out have been met with delayed responses, often taking days to hear back. Additionally, I ordered the DNA package in November and still have not received it. Despite multiple inquiries, the responses I've received have been unsatisfactory. This has been a frustrating experience, and I felt it important to share my experience for the benefit of others considering their services.

Please be careful when you decide to do this. I think Gary is a good guy with good intent, I think his business is growing too fast, and you get lost in the shuffle. I have been waiting 6 weeks to get my appointment with the doctor, (already paid for) and there are no appoints available for 2 months with the gene expert, (which I already paid for ) Customer service is slow to respond, and they keep saying "due to the influx of business" - thats not an answer. Very dissappointed. UPDATE: I wrote this on January 4, it is now January 18 and still no reply from them and no appointment insight.

UPDATE: This company finally responded, and they did the right thing which I greatly appreciate. Because they resolved my request, I adjusted my review to reflect that. PREVIOUS: I accidentally purchased a test on Nov 23rd, and 1 minute later I immediately emailed them to cancel and not charge my credit card. They went ahead and charged my card anyways and shipped out the test. I've emailed them 5 times since them and they haven't responded to me about a refund. Still waiting to hear from anyone from this company so we can resolve this.