Tasha N.
Customer Service comes off scammy
Im posting this again because I was bribed by Andrew S. (Customer Experience Manager) if I took this down, they would give me a refund and send me a free bottle of supplements. I did get the refund. They never sent me the bottle of the supplements. I’ve asked him a couple times about it. He said it was coming separately, but it never showed up. It’s been over a month and he stopped responding. I have a subscription with this company. I take the methylated multivitamin. I really like the product. When I placed my order it was more expensive then usual. I sent an email immediately right after the transaction. I asked for them to cancel my order. I got no response. I waited an hour and tried to call. You get an automated system and it wants to direct you to everything else, but to speak to customer service. I just choose a random option and got a real person. I verified who I was and asked the lady if she could cancel my order. I told her the order says it is unfulfilled and was just placed an hour ago. She said they cannot cancel the order or give a refund because of what kind of product it is. She would not say anything else but keep repeating that. When you order it says it could take up to 5 days to fill. (What it says online: According to 10X Health System Consumer Policies, 10X Health does not allow cancellations on consumable goods because they process and fulfill those orders immediately upon submission). Status said unfulfilled and still says that. She finally said she would see what she could do. I'm not gonna hold my breath. ***Then I look at my account and in May of this year they charged me for supplements and never sent them. I asked for my money back and she said they are not allowed to do that. I said why? The order was never fulfilled. This is the same day as the previous order.
Response from 10X Health SystemOct 22, 2026
Hi Tasha, We’re truly sorry for the frustration this experience caused and appreciate you taking the time to share your concerns. Our frontline team is required to follow our standard policy and does not have the authority to make exceptions without additional review. When you contacted us, your concern was escalated appropriately, reviewed by management, and an exception was made in an effort to support you and bring the situation to a fair resolution. We also provided you with direct access to a manager so you would have a dedicated point of contact for any additional questions or concerns. Our team has remained available to assist, and we have not received any further outreach from you. We are still here and happy to help with anything that may remain unresolved. We always want our customers to feel supported, and in this situation, our team followed the proper process, escalated your concern, and made an exception to assist beyond the standard policy. We appreciate the opportunity to clarify this and remain available if you would like to reconnect. -10X Health Support Team