10X Health System is on a mission to 10X people’s wellness throughout the world by enhancing human performance. Modern medicine isn’t a patient-centric practice. We want to bring you on a wellness journey that’s going to change your life for the better and propel you to the next level. We do this by understanding your body (gene testing, blood testing) and finding the missing raw materials that can help you perform more optimally (IV therapy, supplements, red light therapy and our Superhuman Protocol). 10X Health is about precision wellness, restoration, cellular repair, and regeneration. Together we restore your passion, purpose, and physiology.
10X Health System (10xhealthsystem.com) has 1,811 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
Also known as
10xhealthsystem.com
Website
10xhealthsystem.com
Category
Hospital & Emergency
Listed on Five Star Index
2026
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Most recent review: October 2026.
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I’m guessing every customer gets the same recommendation after shelling out $599 for a genetic test - take these 4 supplements 1) zinc 2) magnesium 3) mentholated multi vitamin and 4) txg. Sound familiar ? Ridiculous waste of money .
Response from 10X Health SystemMay 19, 2025
Hi there,
Our recommendations are personalized based on your unique DNA and the specific genetic breaks identified within the five genes we analyze. While it’s possible for two people to share similar results if they have the same genetic variant, that’s relatively rare. Your supplement protocol is tailored specifically to your individual profile.
Some individuals may only need one supplement, while others may be recommended five or six—this all depends on the number and type of genetic breaks found in their test.
If you’d like a more detailed explanation of your results and what they mean, feel free to reach out to [email protected]—I’d be happy to walk you through it!
KL
Katya L.
I would give minus 10 stars if I could
I would give minus 10 stars if I could. Their genetic test is an absolute joke!
To begin with, I was never informed that my DNA sample would be sent to a laboratory overseas—in Australia. I find this unacceptable, as I was not given the opportunity to consent to international processing, which raises serious concerns about transparency and data privacy.
After waiting three months and making multiple follow-up calls, I finally received my results. What I received was shockingly generic, uninformative, and appears to be computer-generated rather than based on my actual DNA. The report lacked substance, personalization, or actionable insights. It provided general information that is widely available online, and rather than offering real value, it felt like a marketing tool designed solely to upsell me on additional overpriced products and services—specifically supplements and IV treatments costing thousands more. This is clearly not what I signed up for, and I believe I was misled regarding the value and nature of the service. I consider this to be deceptive business practice and, frankly, a breach of trust.
Response from 10X Health SystemMay 19, 2025
Hi Katya ,
Thank you for taking the time to share your experience. We are genuinely sorry to hear that your interaction with 10X Health fell short of your expectations, and we sincerely apologize for the frustration this has caused.
At 10X Health, we are committed to providing every client with a transparent, high-quality experience, and we regret that you did not feel fully informed or supported throughout the process. While we partner with accredited laboratories that meet rigorous privacy, scientific and ethical standards, including some located internationally, we understand the importance of clear communication—especially around sensitive topics like data privacy and consent.
We want to acknowledge that the consent form you signed includes details about laboratory processing locations, including our lab in Austria, but your feedback indicates that we have an opportunity to make this information more accessible and better communicated. We are reviewing our onboarding materials and consent protocols to ensure they are as transparent and user-friendly as possible.
We’re equally sorry to hear that your genetic report felt impersonal and lacked the depth you were expecting. Our intention is to offer insights that support meaningful, individualized health optimization. We are actively sharing your feedback with our clinical and product teams to evaluate how we can improve both the content and clarity of our reports.
Lastly, we’re disappointed to learn that your experience gave the impression of a sales-driven approach. That is never our intent. We strive to educate and empower, not pressure, and your feedback is a critical reminder to stay aligned with that mission.
We’d truly appreciate the opportunity to connect with you directly to better understand your concerns and work toward a resolution.
Please feel free to contact our customer care team at [email protected]
Thank you again for your candid review—it helps us continue to improve and serve our clients with greater care.
Warm regards,
The 10X Health Team
HB
Hugo B.
Waste of money
Waste of money. 400 pages of useless information. Definitely not worth the price that they charge. On top of that they just tell you about all these vitamins in an specific dosage that makes it impossible to purchase separately. At the end, they charge you a lot of money to then sell you the supplements. SCAM
Response from 10X Health SystemMay 13, 2025
Hi there,
Thanks for your feedback—we’re sorry to hear you feel this way. We want to clarify that the information you received is far from useless—your DNA doesn’t change, which means the insights in your report are lifelong tools for better understanding how your body works, especially when it comes to nutrition, fitness, and wellness optimization. To help you make the most of these insights, we’d be happy to set you up with a complimentary 45-minute consultation with one of our licensed providers. They can walk you through your results in detail and answer any questions you may have.
As for the supplements: they are personalized and custom-compounded to your genetic profile, which is why they may differ from off-the-shelf products. That said, you're never required to purchase them from us. Your report outlines the ingredients and dosages, so you're welcome to source individual components on your own if you prefer.
We’d love the opportunity to support you further and show you how this information can truly benefit you long term and we will be contacting you!
SA
Sam
Pay up front hundreds and thousands and get nothing in return except no being able to account for your genetic labs 4 weeks after confirmed shipping.
Initially I was so happy to try this program I had listened to Gary’s podcasts about all these test could be helpful. The customer service initially was great to get you to order your tests. There was definitely a hint of up selling all the tests at once. I was desperate to feel better so found the money to do it with hopes it would pay off. After the blood test results were in I struggled to have any helpful communication with any providers. Did my call with the medical provider who honestly had very little interest in what my concerns were and spoke almost scripted. It was a struggle to get a copy of her recommendation for supplements. My assigned wellness provider then called me listing off numerous things they were suggested which I again felt hopeful. Only for him for stay the cost of these supplements where over a thousand dollars. When asked why he stayed that they are sold only in 6 month quantities. I explained that I would prefer to do one moth at a time as I am very sensitive and have numerous allergies. He stated they don’t sell them that way because it’s how the providers want it done for future testing. He then tried to offer various work around like “ let me try to get your my discount “ which was still minimal. When I asked to think about it an get back to him as it was another large purchase as I had bought the genetic test and blood work together over 1,000 he was dismissive. When I tried to call back later with questions as some of the supplements recommended where already in the optimize pill he never called or emailed me back. I called the supplement support line and was told they were not able to help and it needed to go though the wellness provider who was not responding. I wrote and email to the customer support and was told the issue would be escalated and I would receive a call that day which I never did. I called at 6 weeks to follow up on the status of my genetic testing and was told that it was only sent to the lab 2 weeks prior. So I have no idea where my genetic swab has for the 4 weeks prior as it was confirmed by my shipping information it had arrived. Again I reached out to customer service who told me they did not know where my genetic lab was during that time frame and stated it would now be another 2 week wait. I asked for a new wellness provider as mine had still not gotten back to me. The customer service rep said she saw that my last call/ email was marked critical but was unable to explain why nothing was done and said she would escalate it again. At this point I have no faith in the company and am so disappointed in the lack of support provided by the team or the effort to help people get better. The most effort I saw in trying to sell 6 moths of supplements and continue to try to push more tests without being able to support the test results from the ones I had already bought. I wish I could get my money back because this has been a terrible experience and I used money I didn’t have to try to get better and all it has done is fail me.
Update after the reply from 10x about all their plans to follow up to address these issue I have still not heard from them. Biggest waste of money. I am going to be posting everywhere that this is the biggest scam.
Response from 10X Health SystemMay 12, 2025
Hi Samantha ,
Thank you for taking the time to share your experience with us. I want to start by sincerely apologizing for the frustration, disappointment, and lack of support you’ve encountered — this is not the standard we strive for at 10X Health, and I'm truly sorry that your journey with us has felt anything less than supportive and empowering.
Your feedback highlights several areas where we fell short. We understand how deeply personal and important this experience is, especially when you're investing both emotionally and financially in your health. You deserved better follow-up, clearer guidance, and more empathy from our team throughout your process.
Please know that we are taking this seriously. We will be reaching out to you directly to discuss your concerns and explore how we can make things right. Our goal is to rebuild your trust and ensure that you feel heard, supported, and valued moving forward.
Thank you again for bringing this to our attention. We truly regret that this has been your experience, and we are committed to addressing it with urgency and care.
TD
Ted D.
This is a call center- that charges…
This is a call center- that charges 170x what they pay for your sample. They are understaffed. They are not reputable. DO NOT ORDER FROM THEM
CLASS ACTION LAWSUIT FROM PREVIOUS POST IS CORRECT- THIS IS GROUNDS ABSOLUTELY. THEY USE INSTAGRAM ADS AND CHARGE 600 DOLLARS, Feel free to contact me if you want to know about what I went through. A rep said he was going waive the fee of 35 dollars, even after I said I would pay for it, and then when my refund came the 35 dollars was gone.
Response from 10X Health SystemMay 12, 2025
Hello Ted ,
Thank you for reaching out. To clarify the situation: you placed an order online for a genetic test with us and we promptly shipped your testing kit the following day. Shortly thereafter you contacted us requesting a refund , however, we were informed that a chargeback had already been initiated on your end.
As discussed, we had agreed to provide a full refund of $599 if the chargeback was withdrawn and we offered to confirm this in writing. Despite this, the chargeback process was pursued. Per our policy outlined on the website, a $35 fee applies once a kit has been shipped which was the case with your order.
Please understand that this was not a forced transaction — the purchase was made voluntarily and we did our best to work with you within our policy to issue a refund. We’re sorry to hear that you’re dissatisfied, and we do hope to have the opportunity to serve you in the future and support you on your health journey.
Warm regards.
WL
William L.
My name is William Lowery PLEASE…
My name is William Lowery PLEASE beware! Absolutely the worst experience of my life dealing with this bunch. I purchased the test in August of 2024. No Reply for months me saying I can't see the results. I have asked for a refund threatened a lawsuit absolutely NO REPLY! Finally a call and email 4/15/2025. We found the problem here is this link use this DOB etc. Each time I login USER NOT FOUND. Honestly I know stuff happens in business but this takes the cake. If there is ever a class action lawsuit I would LOVE to help prosecute these criminals. Contact me please!
Response from 10X Health SystemMay 9, 2025
Dear William, Thank you for bringing this to our attention. We’re truly sorry to hear about your experience and understand how frustrating this situation must feel. While this isn’t the experience we aim to deliver, we appreciate your patience and the opportunity to make things right.
Your feedback has been shared with our leadership and client experience teams for immediate review. We’re actively working to resolve your access issue and ensure you receive the support you were expecting from the start.
A dedicated team member will be reaching out to you directly to assist with next steps and discuss any concerns you may have, If you’d prefer to speak with someone immediately, please feel free to email us at [email protected]
We value your trust and hope to restore your confidence in 10X Health.
SM
Scott M.
Definitely a biggest waste of money in…
Definitely a biggest waste of money in time customer service is terrible. It’s just a big money grab those other people out there do the same thing for a 10th of the price. The supplements are average at best.
Response from 10X Health SystemMay 9, 2025
Hi there, I'm truly sorry to hear about your experience. We take feedback like this seriously and want you to know that our customer service has improved significantly and we're sorry to hear that your experience didn’t reflect the standard we strive for as we’re committed to providing timely, supportive, and personalized care to every client.
Our testing is truly one-of-a-kind in its depth and customization, offering insights that go far beyond standard wellness assessments. I’d love to set you up with a consultation to review your results with a licensed provider and help ensure you’re getting the full value from your investment.
As for the supplements — they are methylated and designed to work in sync with your unique genetic profile. It’s important to remain consistent with them to truly see their benefits over time. Thank you and look forward to supporting you!
KC
Kirk C.
My name is Kirk and I did the Genetic…
My name is Kirk and I did the Genetic Test Blood work and a consultation but I never was explained anything but what supplements I should take and not the break down of the genetic makeup and what diet and supplements and why I should take them. I have tried to get a hold of my rep rote emails and can’t get into my results to download so I have a record I paid for so I should be able to have my results, I have asked for someone to call me and every time I get I will have someone call you ASAP and no one calls, this experience has been horrible and very disappointing this is not how a professional business should be ran!
Response from 10X Health SystemMay 6, 2025
Hello Kirk , we sincerely apologize for the lack of communication as that’s not the experience we aim to provide. To clarify, the $599 blood test includes a consultation, while the genetic test is a separate service. We’ve designed the genetic report to be easy to understand with helpful information and videos to guide you through your results.
I’d love the opportunity to personally connect with you, walk you through your testing details, and ensure you have full access to everything you need.
Looking forward to supporting you further!
