Tony V.
I’ve been very unhappy since we got the…
I’ve been very unhappy since we got the methylation test. I was hoping it would come with a book to be specific about what was missing as far as supplements are concerned but no, they came in an online thing and if you go back to try and re-read you get kicked off and it takes so long to log in again. I hate it. I hate it. I hate it. I’ve called multiple times. The people on the phone are no help. In fact once they told me I would definitely have someone call you back. Never got a return phone call - oh and then you want another $119 to have someone help me read the report and tell me I need multivitamins what! That’s not how this is supposed to be unless I’m reading it wrong. I have tried multiple times to call and nobody seems to know or tell me what my supplements are. They just say oh they’re on page 3, but they don’t say what they are. Am I missing something am I supposed to order something other than multivitamins? I wish someone would get back to me. this has been so frustrating and I even went to you because I saw you on the Lara Trump show. I was going to email her too not been a good recommendation from me. It is such a waste of my time and then all I can see is that we are missing multivitamins what does that tell me? Why isn’t it giving us any special supplements? I’m very frustrated. I think it’s a scam.
Response from 10X Health SystemAug 18, 2025
Hi Tony , We’re truly sorry to hear about the frustration you’ve experienced. This is not the level of support we aim to provide. We will have a team member reach out directly to go over your results in detail and make sure you fully understand your report and supplement protocol. Our goal is to provide clarity and peace of mind, and we’ll work with you to rectify this situation right away. -10X Health Support Team