10X Health SystemReviews of 10xhealthsystem.com

Response from 10X Health SystemSep 26, 2025

Hi Victoria , Thank you so much for your 5-star review! We are thrilled to hear that your experience with Nurse Sarah at our LA office went smoothly and that everything was delivered correctly, on time, and to the right place. We truly appreciate your feedback and are grateful for the opportunity to support you on your health journey. —10X Health Support Team

Response from 10X Health SystemSep 26, 2025

Hi Carol , We are very sorry to hear that your experience did not meet your expectations. That is never the outcome we hope for, and we take your feedback seriously. We would like to clarify that all of the providers who conduct these reviews have medical backgrounds and are certified, which also gives them the ability to prescribe medications when appropriate. We understand how important trust and clarity are, especially when it comes to health, and regret that this was not your experience. We value your support and the trust you placed in us, and we will be sharing your feedback with our leadership and clinical teams to ensure we continue improving the way we serve our clients. If you would like to connect further, our team is always here to help and provide additional clarification. – 10X Health Support Team

Response from 10X Health SystemSep 26, 2025

Hi Diane , I am very sorry for the frustration this situation has caused. When this order was originally placed, it was set up under a subscription, which provided you with a discount. We also offer the option to purchase as a one-time order, but in this case, the subscription was selected. A team member has already reached out to you regarding the cancellation and explained the next steps moving forward. Thank you for your feedback—it truly helps us improve—and we are glad we were able to help get this resolved for you. —10X Health Support Team

Response from 10X Health SystemSep 26, 2025

Hi Randall, Thank you for letting us know about this. I do not see any record of an address update on our end, and I apologize for the inconvenience this has caused. We will have a team member reach out directly to confirm your information and ensure your order is redirected correctly. We appreciate your patience while we get this resolved. —10X Health Support Team

Response from 10X Health SystemSep 25, 2025

Hi Johnny , Thank you so much for sharing this! We are thrilled to hear that you are having such a positive experience with our team and that Gabriel has been there to support you every step of the way. We will make sure he sees your kind words—he will be so glad to know his efforts are making a difference. We are grateful to be a part of your health journey and look forward to continuing to support you! – 10X Health Support Team

Response from 10X Health SystemSep 25, 2025

Hi Timothy , I am truly sorry to hear about your experience, and I want to acknowledge that being blamed for the issue was not appropriate. That is never the type of service we aim to provide. I can confirm that the issue with your order has already been resolved and it will be shipping out very shortly. We sincerely apologize for the delay and the frustration this has caused. Your feedback is very important, and we will use it to ensure situations like this do not happen again. Thank you for your patience, and we appreciate the opportunity to make this right. – 10X Health Support Team

Response from 10X Health SystemSep 25, 2025

Hi Anthony , We are thrilled to hear that Marco was able to make your experience such a positive one! It is wonderful knowing he not only answered all of your questions but also took the time to walk you through strategies for your supplements in such a pleasant way. Your feedback means a lot to us. -10X Health Support Team

Response from 10X Health SystemSep 24, 2025

Hi Thomas , Thank you so much for your kind words! We are thrilled to hear that you had a great experience with our communication, follow-up, and customer service. Your feedback means a lot to us, and we look forward to continuing to support you. -10X Health Support Team