10 Federal Reviews | Read Customer Reviews of 10federalstorage.com

10 Federal Reviews | Read Customer Reviews of 10federalstorage.com

10 Federal reviews

592 approved reviews, newest moderated first

C. U.
Sep 22, 2020
Great!!!
Great! Very helpful!
Response from 10 FederalSep 28, 2020
Hi C. Underwood: Thank you for your review! We are happy to hear you've had a pleasant experience. -Management
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Brenda D.
Sep 20, 2020
This facility was very clean inside…
This facility was very clean inside the unit and outside. The only negative thing was roads inside the rolls of storage units Other than that I am very please.
Response from 10 FederalSep 21, 2020
Hi Brenda, Thank you for your 5-Star review! We are happy to hear of your experience. We apologize for your experience with the roads inside the facility. We will look into this and see where we can improve our location. Please do not hesitate to reach out for anything you may need moving forward. -Management
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Anthony P.
Sep 19, 2020
Customer service was very kind and…
Customer service was very kind and helpful.
Response from 10 FederalSep 21, 2020
Anthony, Thank you for your 5-star review! We will be sure to pass on your review to our customer service team. If we can be of any assistance to you in the future, please don't hesitate to reach out to us. We look forward to your continued business. Thank you, -10 Federal Management-
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Stephanie S.
Sep 18, 2020
Wasn't clear of what building my unit…
Wasn't clear of what building my unit was in
Response from 10 FederalSep 18, 2020
Good afternoon, Stephanie. We do apologize for the confusion. We've ordered building ID signs and will be putting them up shortly to eliminate this type of confusion. We do hope that the rest of your move in experience was good and that you are happy with our facility. Please let us know if you have any questions as we'll be happy to help! Sincerely, 10 Federal Management
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Doug
Sep 18, 2020
Excelent Customer Service
This facility grounds are extremely clean and well maintained. Easy access, convenient location, large aisles. I sent an email to them about a concern with my unit and they responded immediately, were very apologetic and fixed the situation immediately. Very impressed with this company, this location and the excelent customer service!
Response from 10 FederalSep 18, 2020
Doug, Thank you for your 5-star review! Also, thank you for bringing the issue that you experienced to our attention and letting us take care of it for you. We strive to make sure that our customers are happy and satisfied with their facilities, units and service. I will definitely let the team know that you were pleased with the service that they provided for you in getting the situation resolved. Please feel free to reach out, in the future, if there is anything that we can assist you with. We look forward to your continued business! Thank you, -10 Federal Management-
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Joe L.
Sep 15, 2020
Sebastian is a wealth of knowledge and…
Sebastian is a wealth of knowledge and was incredibly helpful and kind!!
Response from 10 FederalSep 18, 2020
Hiya Joe, We appreciate your 5-star rating! We are so happy to hear you are impressed with our customer care. Just know we are here whenever you need us. Please do not hesitate to reach out to us. ~10 federal Mangemnt ~
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Keith H.
Sep 15, 2020
Sebastian was Amazing
After having trouble at the kiosk, I talked with Sebastian and he handled everything smoothly. He was extremely personable and provided great customer service. Everything was great.
Response from 10 FederalSep 18, 2020
Hi Keith, Thank you for your rating! We are glad to hear our customer care had such a great impression. We look forward to doing business with you. Please do not hesitate to reach out to us. ~10 federal Mangemnt ~
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Elsie H.
Sep 11, 2020
How I Feel About FSS
My experience with this service is very good. I have access 24/7 to my unit n its very helpful
Response from 10 FederalSep 15, 2020
Hi Elsie, Thank you for your 5-Star review! We are happy to hear of your experience being so good. Please do not hesitate to reach out for anything further you may need. -Management
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