10 Federal Reviews | Read Customer Reviews of 10federalstorage.com

10 Federal Reviews | Read Customer Reviews of 10federalstorage.com

10 Federal reviews

592 approved reviews, newest moderated first

John N.
Nov 12, 2020
Wife bought a unit 4 days before we…
Wife bought a unit 4 days before we needed gate code didnt work!!! I bought another on site gate code still didnt work!!! 0/10 would not recommend to my enemy!!!
Response from 10 FederalNov 12, 2020
John, We appreciate you taking time to give your review. However, we are sad to hear about your unpleasant experience. We do have a customer support center that can open the gate manually for you while working on addressing the issue. Like any business, there can be a technical issue, however, we work diligently to get them solved and to make our customer's experience second to none. If you would be willing to give us another chance, we would like to make things right for you. Thank you, -10 Federal Management-
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Keith S.
Nov 11, 2020
Very easy
Very easy, great accommodations, friendly service.
Response from 10 FederalNov 12, 2020
Hello Keith, Thanks for the 5-Star rating! We are just glad to have your continued business. -10Federal MGMT
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Renter
Nov 11, 2020
I just leased a space for a quick…
I just leased a space for a quick temporary move. The web site was easy to make all the transactions on my phone, including signing and paying. Check out the lock size for the doors before you purchase. The first one did not fit.
Response from 10 FederalNov 11, 2020
Hello, Firstly we are happy to hear that your move-in process was simple and easy to navigate, normally we do have our own locks on the units ready for a new tenant to move in. After investigating this we found that this was not the case on this unit and we apologize for this mistake. Our Customer Support Team will be in touch soon to discuss how we can make this right. -Management
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Lisa S.
Nov 11, 2020
Nice place and the people are very nice
Nice place and the people are very nice
Response from 10 FederalNov 12, 2020
Hi Lisa, Thank you for the 5-Star rating! You deserve 5-stars yourself. -10Federal MGMT
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Phillip R.
Nov 10, 2020
Good experience start to finish
Good experience start to finish. Didn’t have to leave home and unit was immediately available.
Response from 10 FederalNov 11, 2020
Thank you for your 5-star review! We are pleased to hear about your experience. Please don't hesitate to reach out to us if you have any questions or concerns in the future. We look forward to your continued business! Thank you, -10 Federal Management-
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Leita W.
Nov 10, 2020
The lady I spoke with was very helpful.
The lady I spoke with was very helpful.
Response from 10 FederalNov 10, 2020
Leita, Thank you for your 5-star review! We are pleased to hear about your experience. Please don't hesitate to reach out to us if you have any questions or concerns in the future. We look forward to your continued business! Thank you, -10 Federal Management-
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Lisa S.
Nov 7, 2020
Affordable and clean storage with a…
Affordable and clean storage with a good security system.
Response from 10 FederalNov 12, 2020
Hi Lisa, We appreciate your 5-Star review. We are just happy to help! -10Federal MGMT
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Dewey D.
Nov 7, 2020
Hold time on the phone was very long
Hold time on the phone was very long, otherwise everything else went well.
Response from 10 FederalNov 11, 2020
Dewey, Thank you for your 4-star review! We are sorry to hear about your experience in regards to the long wait time. Please feel free to reach out if you have any questions or concerns during your time with us. Thank you, -10 Federal Management-
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