Lisa Di. L.
Technology is awful
Holy crap their search results banner says using technology?! Their online system is horrible. All I wanted to do was pay my bill and I kept hitting roadblock after roadblock on their website. I strongly urge you to hire, what I think is called UX Designer, ASAP to fix all of your website problems. I don't have the time or the energy to document all of the problems with your website. Start to finish, your technology is completely AWFUL. Unless your objective is to have people be unable to pay their bill on time. The whole online experience is very weird. Having said that, your facilities are VERY NICE - very clean. I appreciate very much the one month free offer as well. If it weren't for those two good factors, I would've given just one star.
Response from 10 FederalMar 22, 2021
Hi Lisa Di. LuLuD, We apologize that your experience was less than satisfactory. I have been trying to locate you in our system but can't find a tenant with your information. Please know we have an advanced in-house technology team who is in the process of building out our website; it is currently in the beta stage if you're familiar with that term. We will have our new website live shortly, but in the meantime all features for our tenant portals are working properly. We've done an in-house test but aren't seeing any issues at this time with bill pay or any other features. As technology can be extremely useful and advanced, it is inevitable for minor glitches to occur over time. However, we can assure you we work diligently to ensure that our tenants are able to do everything with their accounts in the meantime. We're glad to know you found our facilities to be very nice and clean - we pride ourselves on keeping the facilities safe and secure for our tenants. Please do not hesitate to reach out for anything further you may need. We would appreciate the chance to discuss and make it right. -Management