10 Federal Reviews | Read Customer Reviews of 10federalstorage.com

10 Federal Reviews | Read Customer Reviews of 10federalstorage.com

10 Federal reviews

592 approved reviews, newest moderated first

brian A.
May 21, 2021
Can’t even access my building that I’ve…
Can’t even access my building that I’ve rented have been at it for over a week now and I can’t even get in it makes no sense
Response from 10 FederalMay 21, 2021
Hi Brian, Thank you for your feedback. Upon review of your account we show that you've been able to access the facility since moving in. However, we also noticed that you had questions on the Davinci Lock which is included with move-in. Please note that the combination code is automatically emailed to you once you complete your move-in. Additionally, we show that our Customer Care team has reached out to assist in providing the combination to the code for you to move your items in. Please do not hesitate to reach out for anything you may need as we are here to help. Looking forward to speaking with you. -Management
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Shadi B.
May 20, 2021
The place is very nice but is one issue…
The place is very nice but is one issue if you have a problem it's no one to talk in person you have to pick the phone and call someone and most of the time the line is busy but once again it's very nice a place for the price
Response from 10 FederalMay 24, 2021
Hi Shadi, Thanks for the 4-star review! We apologize for any inconveniences you may have experienced. We want to add that 10 Federal is completely automated; this separates us from our competitors. We want to bring self-storage into the 21st century. We thank you for sharing with us and thank you for your continued business. - 10 Federal Mgmt
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Robbie
May 19, 2021
I found the very best price for the size…
I found the very best price for the size unit I needed at this location after two day of searching. I spoke briefly with Austin over the phone when I misplaced my lock combination (which I later found saved on my phone). Austin was so polite, professional, and patiently waited until I opened the lock. The whole process was simple and seamless from start to finish. I will definitely refer this place to my friends and family.
Response from 10 FederalMay 20, 2021
Robbie, We are happy to hear that you had a good experience with us. Thank you for your 5 Star Review! -Management
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James E.
May 19, 2021
I had a little problem with the move in…
I had a little problem with the move in but the person on the phone was very helpful and pleasant and friendly to speak with and was able to set everything up in no time.
Response from 10 FederalMay 20, 2021
James, Thank you for your 5 Star Review! -Management
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JustAnswer Customer Mae G.
May 19, 2021
Not set up for customer ease and…
Not set up for customer ease and advantage.
Response from 10 FederalMay 20, 2021
Mae, We are sorry to hear that our system was confusing to use, please feel free to contact us so that we may make this right. -Management
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Robert G.
May 17, 2021
Code issue
Code given did not match the lock.
Response from 10 FederalMay 18, 2021
Hi Robert, We apologize for any inconvenience. We would also like to thank you for bringing this up to our attention. Issues with the lock rarely happen. When these issues do arise, all you will have to do is place a work order for maintenance to replace your lock. It is actually a straightforward fix. Thank you for your continued support. - 10 Federal Mgmt
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Harvey J.
May 12, 2021
Had a lot a trash in it an gate is…
Had a lot a trash in it an gate is broken never closed
Response from 10 FederalMay 12, 2021
Harvey, Thank you for your review. Our maintenance tech does a great job keeping that property clean. You may have been there while we were doing a large project and removing items from many units left by the previous owners. Our technician may have been on a trip to the landfill at the time you were on the property. As for the gate, that location keeps the gate open from 8am until 6pm for safety purposes due to the placement of the keypad to enter. Tenants would be in the way of oncoming traffic, otherwise, during the busier times during the day. We hope that this clarifies things, however, please feel free to contact our customer support center if we can be of further assistance. Thank you, -10 Federal Management-
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John B.
May 11, 2021
You were advertised as a overhead door…
You were advertised as a overhead door but instead it had a regular door
Response from 10 FederalMay 11, 2021
John, Thank you for your 4-star review. We do have overhead doors at that location, however, looking up your unit, that specific one is listed as outdoor access, but not with a roll-up door. If you are interested in a unit with a roll-up door, please contact our customer support center and we will be happy to assist you. Thank you, -10 Federal Management-
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