10 FederalReviews of 10federalstorage.com

Response from 10 FederalMay 3, 2021

Devon, Thank you for your review! -Management

Response from 10 FederalMay 3, 2021

Aaron, Thank you for your 5-Star review! Please do not hesitate to reach out for anything you may need. -Management

Response from 10 FederalApr 30, 2021

Hello Rob, Thank you for your review. We apologize for the issues you may have experienced as this is not how we like to handle an incident with our customer. We're trying to locate your information in the system to research what may have occurred, but cannot locate you based on the information provided in this review. If you would kindly reach back out to us we would like the chance to make it right. This is the first we are hearing of this system "glitch", so again we apologize as we never want our customers to feel this way. Regarding our Indemnity Waiver Program (protection plan), this is listed in our lease agreement as being mandatory if the tenant does not have private insurance coverage. We have this regulation in place solely to protect our tenants and their belongings should the unforeseen occur. The rates for our coverage options are very competitive. However, if you have private insurance that will cover your belongings, please reach out to provide us with a copy of your declaration page so we can adjust your account accordingly. TrustPilot is a third-party software that we use to encourage tenants to leave their honest reviews after moving-in or moving-out. We cannot speak to their agreement when leaving a review but I can assure you this service typically protects the reviewer once they're validated as a customer. Again, we hope that you reach out to us soon so we can further discuss. Thank you for your business; looking forward to speaking with you. -Management

Response from 10 FederalApr 28, 2021

Hi Ralph, We are happy to hear everything went so smoothly for you. Thanks for the 5-star review! - 10 Federal Mgmt

Response from 10 FederalApr 27, 2021

Hi Jesse, Thank you for the 5-Star review!! - 10 Federal Mgmt

Response from 10 FederalMay 3, 2021

Hello Michael, We apologize for any inconvenience you may have experienced. We provide safe and secure storage facilities for our tenants to store their belongings, so we are disappointed to hear this was not the case with your unit. Upon investigating your file in our system, I see that we have been in contact with you on both occasions to discuss the possible break-ins. If a unit is broken into the first step we take is advising our tenants to file a police report (sending us a copy for record), then reach out to RiverOak if the tenant has a protection plan, or the insurance company if private insurance, so they can file a claim for reimbursement and lost belongings. I see that we provided you with that information during the calls, but we are available to discuss further if you need. I've also noticed the first report of a break-in shows that there was no damage done to the lock or hasp, with no visible points of entry. Without evidence of forced entry it becomes difficult to continue the claim which is why a police report is always required as well. Nonetheless, we welcome you to reach back out to us to discuss further for us to understand how we may be able to make it right. Thank you for your continued business. -Management

Response from 10 FederalApr 26, 2021

Hi Dorinda, Thank you for the 5-Star review! We appreciate you sharing your story with us. - 10 Federal Mgmt

Response from 10 FederalApr 26, 2021

Hi Jamie, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. We are so sorry that your experience with us fell short of expectations. We also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes. We thank you for your continued business. - 10 Federal Mgmt