10 Federal Reviews | Read Customer Reviews of 10federalstorage.com

10 Federal Reviews | Read Customer Reviews of 10federalstorage.com

10 Federal reviews

592 approved reviews, newest moderated first

Jennifer
Apr 5, 2022
Horrible system for managing autopay
Horrible system for managing autopay! We will be moving out of the facility ASAP!
Response from 10 FederalApr 6, 2022
Hi Jennifer, Thank you for sharing with us. We are disappointed to read this review, which does not reflect our high standards. We want to restore your confidence in our service by resolving this matter. We have fixed the one-time autopay issue. We will be glad to speak with you directly. Please contact our Customer Care team. We look forward to hearing from you. Thank you for your continued business. - 10 Federal Management
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Maria L.
Apr 5, 2022
BEWARE!!!
BEWARE!!!! This storage unit company will charge you for the damage done to your storage unit when CRIMINALS break into it and steal everything you own. They have no office, no one to complain to, unless you wait 45 minutes on the phone and even then, they’re absolutely indifferent to their own lack of security or the consequences it has on their customers. How low can you be?! Charging a person $762 for damage when they lost everything in the unit! Especially when 14 other units were broken into! I can’t wait to see their reviews of your greedy crap company!
Response from 10 FederalApr 20, 2022
Maria, We are sorry to hear about your experience with our company. We were not able to identify your account in our system. Please contact our Customer Care team as soon as possible so that we may be able to help in this situation. Thank you for your feedback. -Management
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Christina H.
Mar 29, 2022
Ammy was such a delight to work with…
Ammy was such a delight to work with and has an adorable and upbeat personality! She knew the answers to all of our questions and got us signed up for the storage units we need. Simple dimple steps to complete and it was painless! Thank you Ammy for your excellent customer service skills and knowledge of the product you're selling! Keep up the great work!
Response from 10 FederalApr 4, 2022
Hi Christina, Thank you for your 5-star review! We appreciate you taking the time to leave your feedback, and we're so glad you had a great experience with Ammy. - 10 Federal Management
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Demarco Z.
Mar 27, 2022
Nice fast I like the spot
Nice fast I like the spot
Response from 10 FederalMar 28, 2022
Hi Demarco, Thank you for your 5-Star review! We appreciate your feedback. -10 Federal Storage Management
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mike L.
Mar 24, 2022
Pretty good experience overall
Pretty good experience. Only trouble I had was with the touch screen. The curser was off about an inch. I had to do a lot of retyping in order to hit the right keys adding a good 15/20 minutes to my set up time.
Response from 10 FederalMar 24, 2022
Hi Mike, Thank you for sharing this with us. We are currently repairing our kiosk and should have it back to normal sooner than later. We will reach out to you for further details and assistance. Thank you for your continued business. - 10 Federal Management
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Miriam P.
Mar 24, 2022
Moving cross country is always very…
Moving cross country is always very stressful but 10 Federal made the storage process so easy. Hi did it all on line showed up and everything was exactly as they said. Thank you.
Response from 10 FederalMar 31, 2022
Hi Miriam, Thank you so much for your 5-star review! We're glad we could help take away some of the stress from such a big move, and appreciate you taking the time to leave your feedback. - 10 Federal Management
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Snezana C.
Mar 20, 2022
My code didn't work
My code didn't work. Was stuck with my moving truck and helpers. No call back. Had to pay moving truck for another day, because customer service wasn't available till the next day. Also had to pay for storage one additional day because I couldn't access it the day I moved.
Response from 10 FederalMar 22, 2022
Snezana, We are sorry to hear about your move in experience at our facility. We will be looking into this as well as reaching out to you to make things right. Thank you for your business! -Management
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Jerome S.
Mar 20, 2022
Future of Storage
Great service, easy process definately the future of no contact storage.
Response from 10 FederalMar 22, 2022
Thank you for your 5-Star review! We appreciate hearing from our customers. Please do not hesitate to reach out for anything further you may need. -10 Federal Storage Management
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