10 Federal Reviews | Read Customer Reviews of 10federalstorage.com

10 Federal Reviews | Read Customer Reviews of 10federalstorage.com

10 Federal reviews

592 approved reviews, newest moderated first

RD
Mar 15, 2022
Impossible to get Military Discount
Rented this unit because they advertise a military discount, but when you complete the process it doesn't give you the discount.
Response from 10 FederalMar 15, 2022
CJ, Thank you for taking the time to leave feedback. Renting through our website as well as the onsite kiosk has an option to identify your military status when creating an account. We will be reaching out asap to get this corrected for you. Please do not hesitate to reach out with any future concerns, and thank you for your business! -Management
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Daron M.
Mar 14, 2022
Very impressive
Very impressive. Everything is as advertised. Good communication.
Response from 10 FederalMar 15, 2022
Daron, Thank you for your 5-star review! We appreciate your positive feedback on our services. Happy storing! -Management
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Michael R.
Mar 14, 2022
I reserved my unit remotely…
I reserved my unit remotely anticipating putting item in the unit when I came into town on the weekend. When I arrived at the site, there were three other customers waiting. The keypad wasn’t working and the kiosk was unresponsive. On of the waiters said he had been trying to get in for three days. This is an unacceptable service level. I have cancelled my rental and won’t be back.
Response from 10 FederalMar 15, 2022
Michael, we are sorry to hear about your experience. There was an outage in the area and that is what prevented the gate and the kiosk from operating as designed. If you would like to contact our customer support team, we'd like to speak to you about how we can make this right for you. Thank you, -10 Federal Management-
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LaKesha R.
Mar 13, 2022
My 10Federal experience
Although this was a new experience where the facility is unmanned, I was still able to get what I needed. The live reps over the phone were awesome at getting the job done and being sure I had what I needed. The were polite and patient. And when I encountered a problem with the unit they stayed on the line until resolved. Sure better experience from the last place I had. I’d recommend 10 Federal to anyone any day. Thanks 10Federal.
Response from 10 FederalMar 14, 2022
Hi LaKesha, Thank you for taking the time to leave your feedback! We love hearing from our customers, and we REALLY love hearing that you had a great experience! - 10 Federal Management
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Shawna B.
Mar 12, 2022
Called around
Called around. Found best rate here. Handled everything online. Self service was confident fast and solved my storage issues immediately. Found uphill entrance after circling around several times.
Response from 10 FederalMar 15, 2022
Shawna, Thank you for your 5-star review! We are happy to hear about your experience with our experience with our services. Happy storing! -Management
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Ricardo L.
Mar 7, 2022
Everything was good just phone…
Everything was good just phone reception was bad need better phone system
Response from 10 FederalMar 7, 2022
Ricardo, Thank you for your 5-star review! We appreciate you taking the time to give us feedback. We look forward to your continued business. 10 Federal Management
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Robert
Mar 5, 2022
Easy process
Easy process. Online process has some bugs as it relates to not having vehicle storage. Will not let you complete online check in without filling out the for on vehicle make model year and vin. I just put in bogus information of multiple 1’s and it accepted it and let me complete application and move in.
Response from 10 FederalMar 11, 2022
Robert, Thank you for your 5-star review! We appreciate your feedback on our website and will be reaching out to you soon in regards to this issue. Happy Storing! -Management
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Shirl
Mar 3, 2022
Easy
Easy, available and efficient
Response from 10 FederalMar 11, 2022
Shirl, Thank you for your feedback and 4-star review! We are happy to hear about your experience with us. Happy storing! -Management
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