10 FederalReviews of 10federalstorage.com

What a horrible company. I don't know how these ppl sleep at night stealing people's belongings who want to and are willing to pay their bills. My father passed away and I'm trying to pay and clean out his storage units but they refuse to take my payment and will sell my great grandmother's family heirlooms. Who refuses money?! They sure took the payment from me last month. This is a ridiculous company policy that they definitely choose over common sense. My father has rented these units for 20 YEARS, but I guess that's just not enough profit.

This company chooses company policy over common sense. They will also raise your prices several times a year. I would not recommend this storage facility to anyone!

Princeton Rd, Johnson City, TN location. Monthly rate increased twice in one year. This coincided with the disappearance of all hand trucks inside the facility. This forced tenants to carry their own materials. Having a bad back made this even worse! When I brought this to the office staff’s attention, I got no reply. Seems to me that if they’re going to raise rates, the extra funds could have gone to furnishing tenants with more equipment for use. This led to my departure and I wouldn’t recommend this facility to anyone !

Rental increase twice in 6 months! No additional services for the customer. In fact, onsite security and assistance was removed. The company does not answer when you call for assistance. DO NOT RENT from this company!

Since they took over ownership and management from AAA storage just over a year ago, they have raised rates 4 times totalling about a 40% increase over that span. They are very quick to add late charges , liens, auction fees etc . They are very rude and unprofessional when you talk to them. I'm in Converse Texas with over 200K retired and active duty military personnel and DoD civilians living in the area, and they removed the military discount . They have only added a paint color change and have no real justification for the frequent increases . I would NOT rent from them, take your business elsewhere, they need 10 years in Federal Prison for their debauchery and shoddy business practices. They are worst than a predatory lender .. Stay away from the Converse Texas Binz Engleman Road and FM 1516 locations in you live in this area. I will be making an official complaint to the city to have them investigated !!

Do Not Rent from this company. My husband and I originally rented storage many years ago when the facility was owned by local people we knew. In late 2021 it was sold to this company. In the 18 months since, my rates have gone up 40%. My husband died and I got 3 months behind on rent. A $50 lien fee was assessed plus late fees. I was told it would be removed from the bill when I made full payment a week later. Not only did they refuse to remove it but a $75 auction fee had been added despite the auction date not being until days later. They are using my contract from 9/2021 to say the fees are justified and I agreed to them. That same contract lists my rental amount as $90 a month yet they charge me 40% more each month. Horrible company to do business with.

ADDENDUM REGARDING 10FederalStorage: Just to confirm that the 10FederalStorage offer of compensation for their price-gouging -- and for locking us into their storage yard in Dahlonega, GA when their old exit gate did not work -- was not made in good faith: WHEN WE REFUSED TO REMOVE OUR VALID LOW REVIEW OF THIS STORAGE FIRM, EVEN AFTER THEIR OFFERING US A REBATE IF WE TOOK DOWN THAT REVIEW, WE THEN REFUSED AGAIN, AND NEVER HEARD BACK FROM 1OFEDERAL AGAIN! BEWARE THIS STORAGE FIRM: THEY ARE UNTRUSTWORTHY EVEN WHEN IT COMES TO HONORING THEIR OWN COMPENSATION OFFER!!

The company frequently raises the monthly rent but customer service is willing to work with you and cares about your business.