101domainReviews of 101domain.com

I have used 101 Domains for about 3-4 years and the customer service ticketing is pretty solid. I recently had a domain auto-renew and I didn’t realise until the funds were debited from my card that it was on auto-renew. Basically, it was my fault. I contacted customer service with low expectation of a refund, and to my immense surprise they processed a refund - with some caveats - but a refund went back on my card last week I am a fan !

thanks WONDERFULL

The whole incident illustrated: 1. How poor at communication your team is. 2. How broken your backend systems are Your system clearly showed a domain as available for registration, so I attempted to do so. For over 24 hours it sat in processing - despite having successfully billed my credit card. I reached out trying to get clarification, and got no response. The registration then was canceled, but without any explanation or contact from you. Not knowing why, I simply registered again. This second registration was then canceled. I finally was able to get in contact with someone, but they seemed more concerned with explaining why this happened than empathizing with how poor of a customer experience this is. I understand that you cannot sell a domain that is not available. I get that. But, what I do NOT get is why your system seems to not have any idea what domains are available or not. This leaves me with zero confidence that even something as simple as renewing my existing domains will not fail for inexplicable reasons. What I also don't understand is why your support staff is unable to communicate in both a timely and effective fashion. A canceled registration should have been accompanied by an explanation. In this case I already had an open support ticket with you for 24+ hours by this point - you could have responded to that? Then, when I finally was able to get a customer "service" person on a chat, he seemed to not realize just how horrible of a user experience this whole system was. I do not have these problems with other registrars that I use, and I've owned MANY domain names over the past two decades - so it's not like I'm inexperienced in registering domains. I will be transferring my domains away from you over the next 12 months in direct response to this CSR’s poor communication skills.

Great pricing, nice interface and good friendly support. A 24/7 support window will make it awesome.

excellent services .. i recommend 101domain

Худшая контора на свете. Взяли деньги, домен не смогли передать. Деньги не возвращали. Первый раз в жизни пришлось отменять платеж в своем банке. Через банк получилось вернуть деньги.

Mixed feelings as a reseller/customer The company offers a good variety of domain extensions, and some of them at a very competitive price: no doubts here. However, the support is somewhat slow and not 24/7 which is quite crucial in any IT business nowadays. The most problematic problem for me is when a domain expires and it needs to be renewed manually from their end. It can take 2-3 days for this to happen if my request falls on a Friday. We all know that, in a perfect world, the domains should be renewed way in advance. However, some of our clients leave until the last minute and they let it expire. We don't have another choice. Moreover, and as a reseller, it is sad to know that they do not offer custom private DNS. I am forced to use their own nameservers to use their DNS management tool, meaning that my customers will get access to this information. Since they offer white-labeled reseller services, this should be implemented asap. Apart from these problems, they are great. Support helps you when needed, and live chat is useful for quick fixes. The new reseller control panel is amazing, way too many improvements which are welcome.

These guys are incredible! Unbelievable support. Professional is their second name!