101domainReviews of 101domain.com

I am thus far unhappy. I inherited a domain and want to transfer it to the registrar where I have all the rest of my domains. I cannot get an auth code, because the transfer lock is enabled. No problem. In my control panel I disable the transfer lock. But now I have to wait. I waited at least 24 hours (I think it was 48, though) and I went back -- still locked. So I started the process again. I understand such changes are not immediate, but why does this take so long? Are you holding my domain hostage? I know it's painful to lose a customer, but this is the kind of stuff I expected from Network Solutions at the dawn of the internet, not from any modern, legitimate registrar. The domain is a dot IO, so maybe that's part of the issue? I dunno, maybe it's the dot IO, so I'm giving 101domain the benefit of the doubt and awarding 3 stars instead of 1. If this resolves with a good explanation and it's proven to be user error or dot IO weirdness, I'm happy to upgrade my review.

Couldn't get a refund for domain one day after purchase. Confusing.

I dislike the tedious renewal process I like the assistance i have received from Rebecca so far

Cheney, one of your hosting engineers, gave me details about my hosting plan and shared other info with me from my registry in Liberia. Thanks for the details. It has given me an idea of what to go for by the next registry

I'll be waiting for the result.

Mixed feelings as a reseller/customer The company offers a good variety of domain extensions, and some of them at a very competitive price: no doubts here. However, the support is somewhat slow and not 24/7 which is quite crucial in any IT business nowadays. The most problematic problem for me is when a domain expires and it needs to be renewed manually from their end. It can take 2-3 days for this to happen if my request falls on a Friday. We all know that, in a perfect world, the domains should be renewed way in advance. However, some of our clients leave until the last minute and they let it expire. We don't have another choice. Moreover, and as a reseller, it is sad to know that they do not offer custom private DNS. I am forced to use their own nameservers to use their DNS management tool, meaning that my customers will get access to this information. Since they offer white-labeled reseller services, this should be implemented asap. Apart from these problems, they are great. Support helps you when needed, and live chat is useful for quick fixes. The new reseller control panel is amazing, way too many improvements which are welcome.

Generally my eight-plus years with 101domain have passed without event, but I was disappointed when my domain was suspended without warning due to suspected malware activity. Fair enough they suspended the service, but a message would have been nice, especially as it's an urgent issue. The customer service wasn't open on the weekend, which seems a bit odd for an international Internet company.