ZwiftReviews of zwift.com

I’ve been a Zwift subscriber for over a year and generally enjoyed the platform — until I contacted their support about a long-standing topic on their forums. The whole exchange was polite but completely unhelpful. Zwift’s replies systematically avoided answering my question, and eventually concluded that customer support was “not in a position to discuss business decisions.” After more than two years of user requests, this kind of evasive response shows a real lack of transparency and consideration for paying users. Zwift remains a strong platform technically, but its customer service and communication culture are far below what one would expect from a leading brand in endurance sports and a monthly fee of 20€.

Bought a Zwift Ride Frame in October 2024 it hasnt been used a great deal the hardware doesnt work I contacted support 48 hours on and no solution offered this is expensive kit great when it works but if it only lasts 12 months then certainly not worth it!!!!

I got a Zwift bike and it started to creak shortly after using it. I contacted the customer service and all the solutions they provided resulted with me spending more and more of my time to fix the issue. I asked them to send someone to fix the problem or replace the frame but they said they can not do that and I should deal it with myself. Spend days of my time and only got compensated by 2 months of free sub.

Dårlig kan ikke få nogen hjælp det samme de siger være gang og har gjordt det som de siger så bag ord frem til dem af de samme skulle tror jeg snakke med en AI Free rid virker ikke køre wahoo kickr move

Der Support ist leider unterirdisch. Man fragt nach, welchen Freilauf man für ein Kettenwechsel benötigt. Man kauft einen, dann stellt sich herraus, dass es der falsche ist. Man stellt Support zur Rede... Und hält Kunden für blöd.

As soon as one full year is payed fore., App is unresponsive. Can login, but not pair devices. Hate this bu..

Terrible brand experience. Zwift have upped its membership prices once they get you on the hook. Have a load of redundant kit now! Don't buy!

We purchased a Zwift One Hub with a digital shifter in October of 2023. Our boys are on the competitive mountain bike team, and we were looking for a way for them to train year round. 4 of us use the hub regularly. My son has a free teen membership, and I use the free Mywoosh platform, so we pay $400/year plus the cost of the hub and digital shifter. The machine started making a popping/grinding noise a couple of weeks ago. We took a video and sent it to the company. We just received an email from the company saying the device is faulty, but it is no longer under warranty, and they are unable/unwilling to help us. They suggested we take the machine apart and try to fix it ourselves or purchase a new machine. I am very disappointed. The digital shifter has also been a problem since the beginning. We are on our second shifter, and it still only works occasionally. For the amount of money we have spent, it would be nice to have a product that we can use. One of the most frustrating parts of this whole thing is that because we bought the Hub One, we can only use the digital shifting on the Zwift Platform. I would caution anyone planning to purchase the Hub One.