ZwiftReviews of zwift.com

Super hurtig levering af Hub så man kan få virtuelle gearing  klart handler der igen 

I have been using Zwift for a couple of years now. This is a great way to get in a good workout without dodging traffic, and riding on terrible roads. There is always a lot of riders on Zwift, usually 6,000 plus, so you will have plenty of riders to ride with. I especially like the races and the mountains, also the robopacers are great. Another thing is that you can ride anytime of the day. Many good features about Zwift. I plan to stick with Zwift.

I've been using Zwift since 2015. Prior to that, indoor workouts were DVDs and dumb trainers that you manually changed the resistance on, and they were a drag. The short version of this review is that Zwift is a robust community where you can find everything from structured workouts and racing, to short and long (100 mile) group rides where folks motivate each other to do their best. The software works with a vast array of devices and makes it easy to get your miles in without having to gear up and head outdoors--or to prepare for your rides outdoors.

I have used Zwift for about 2 years, and during that time have had issues with 3 items; Zwift Hub trainer, Zwift Click gear shifter, and Zwift Play Controllers. You would think this would lead to a bad review, especially since I have read many terrible reviews about customer service. BUT NO!! In each instance, customer service has been amazing, and has resulted in new FOC replacements being delivered to me within days of my initial contact! As an example, two days ago I contacted Zwift customer service to explain a problem with the play controllers. They responded within a few minutes (yes, minutes!), asked me to try a restart protocol. I let them know a few minutes later that it didn't work, and received a reply 5 minutes later requesting a 30-second video showing the issue. I sent this, and within half an hour had a response asking for my shipping address so they could send a replacement, which is arriving today! This is exemplary service by any standard. I can only assume that they have had issues in the past, in which case, kudos to Zwift for turning them around so drastically.

This company gets a lot of negative reviews due to their customer support Ai system. I want to take a moment to explain myself. It was one of the most painful experiences to have to talk sense to a bot. I accidentally deactivated my account permanently. (Do not ask why or how) I wanted to immediately reactivate it as I love riding with this technology and interface. After countless efforts to get to a real representative, Alejandra reached out to me via Email and investigated the situation. This took a few hours. After recognizing the issue at hand, I had to admit that I was at fault for the problem. I explained the amount that I had paid for the membership up front annually about a month or so ago and how deeply saddened I would be to end my experience with the company. Zero expectations may I add. I found myself last minute inquiring some kind of credit for the loss I had experienced. No questions asked, my inbox notified me that there was an email containing a a full credited year if zwifting. Alejandra walked with me through the experience every step of the way and did not leave me empty handed. This kind of support speaks loudly and reflects the character behind the brand. Do not let these negative reviews lead you astray. Some things take time. Lesson learned. Be persistent and be patient. That's how business should work. I stand behind them 100% and will continue to speak positively about there brand regardless of the issues. It's about how you resolve the problems. Thank you for this, Alejandra! Go Zwift!

Hub and program worked fine. Yearly auto payment after I quit using zwift. I got my money back. Email response after two days.

I had a problem with my controller on my Zwift ride. The support team was super fast in solving my problem. I'm very happy to get my problem solved in such a uncomplicated and easy way they helped me. Thumps up and a huge thank you for the support team!

Alles super, verstehe die schlechten Bewertungen nicht