ZwiftReviews of zwift.com

Zwift sold their static bike trainer (apparently made by Jet Black) with a choice of cassette for a drive trains of different speeds. They did not mention that the supplied cassette does not work with Campagnolo, in my case, 10 speed. I bought a device which fits to the rear mech and is supposed to correct the shifting spacing. It doesn't. As a result, the only option was erg mode or a noisy drivetrain which wouldn't stay in gear. I found this unenjoyable. There were also numerous problems with the software. I had to update my graphics drivers, which was a struggle. The hub was always slow and uncertain connecting to bluetooth, and I couldn't connect to bluetooth with the HRM if the hub was connected. (I think you are supposed to be able to connect the HRM to the hub, but this never worked.) I enjoyed the virtual races when they were against real people, not bots, but soon tired of the video game style virtual environments. Generally, I did not find the interface intuitive or easy to control which it needs to be when you are doing hard physical work. In particular, selecting erg mode and keeping it in erg mode was frustrating. I looked at a number of reviews for Zwift, none of which mentioned these issues. I assume brands get the reviews they pay for.

La plateforme Zwift est intéressante. Abonné depuis 3 ans, j'y ai fais de nombreux training. Mais là une augmentation de 33% , je ne l'accepte pas. Je vais donc m'orienter sur d'autres applications.

Oft kommt es vor dass die App sich mit den Rollentrainern nicht verbindet. An den Tagen kann man also dann nicht trainieren. Hat nur in 70% der Fälle die ich es benutzt habe einwandfrei funktioniert aber ich habe 100% bezahlt. Unzufrieden!

Very much a meh experience so far! First unit shipped with wrong adapter for my bike so had to remove it but was tightened so hard I had to totally wreck the adapter to remove it. I still wanted the option to use this adapter I the future so I got in touch with support (after hours on Zwift forums to find an actual email address) who agreed to send a new part and even though I’d sent them a photo of the part they sent a whole new unit not great when I’ve had to drive to a depot that will except a 20kg package instead of a drop off centre now they keep delaying acceptance of delivery probably so it gets returned and I get billed for the second unit! All this for an adapter that they could just leave off and let the customer fit. A real shame cause the actual a experience on the software / hub has been fantastic

Over priced postage and packaging

I used to love Zwift, i would hook up do my session see what other riders were up to then one day no other riders. I reported this two years ago and have tollerated it hoping an update would fix it but no, inital response from Zwift was terrible. They have a bot that basically tells you to go figure it out. update after update arrived and i still am not connecting properly. 2 Stars because zwift is a great concept so am being generous but these guys dont really give a hoot once you have problem

My initial experiences with Zwift were quite negative. The download was unsuccessful and the tech support chat line was useless. I finally found a tech support phone number and I will try that. Zwift needs to upgrade their support.