ZwiftReviews of zwift.com

During trial membership, had a good experience riding - trainer resistance changes were very realistic. Lack of signage and directions leads to some confusion, but overall, good workout. However, account support was useless. Initially, I was unable to sign in online or with Companion app. I could only log in on Zwift app. They discovered a typo in my email address, but couldn't help me correct it and never did. Also, then things got worse. Like other reviewers here, I subscribed during the free 7-day trial period, but Zwift did not recognize my payment and terminated my login in privileges when the trial expired. A week-long string of emails with friendly and fairly responsive support personnel didn't accomplish a thing. They said they wanted to help, but were powerless. Finally cancelled the account and deleted the apps from my devices. Too bad - I enjoyed the riding, but they would not resolve a crucial issue.

Started using Zwift 3 weeks ago with a free trial. Completed the payment when the trial ran out. I paid on Feb 7. subscription activated on feb 12, next payment scheduled for March 1. Contacted support to mention this. They replied they knew there was an issue with the payment but could do nothing about it because I payed with Bancontact. Replied them I'll be using BKOOL from know on, never really liked Zwift anyway, it's to cartoon-like.

Do not use!! I repeat do not use if you want to get fit or stay fit then forget the advert and famous people in the adverts it's rubbish if there is 35000 people on all at once it will lag and not work repeat one more time do not use it will let you down!!

I have tried contacting customer service to get my trainer working properly, but after using the chat service, that turned into an email, several times all I got was one reply asking for more details. I responded to that email (and sent that response twice) and haven't gotten a reply. How could a company this big have a non-existent customer service?

I ordered a Turbo Trainer from Zwift around 2 weeks ago, after a few days I received a package with the wrong turbo trainer. I tried to contact them through calls and live chat and they never responded. Also tried email and after 4 days they responded, they told me they would send a courier to pick up the wrong trainer and deliver the new one, to this day no one has come (2 weeks), sent emails again and no answer. They were very quick to take my money, a turbo trainer is not cheap and now I have a useless item. For anyone of you out there please refrain from buying anything from zwift worst experience ever.

No customer service, be careful, they take your money and they disapear.

Absolutely BAD CUSTOMER SUPPORT!!!!!! RIDICULOUS! days and days to get a simple answer by email...if you are lucky!

Found Zwift last weekend in Lockdown so thought I would give it a go. Turns out that none of my kit is compatible with it so I wrote 2 emails to them, whilst sending the same email to Elite (the brand of my trainer). Elite have replied to both emails with helpful suggestions. Garmin have sent 2 emails to advise of their kit that is compatible with my trainer and Zwift. Zwift on the other hand have not responded at all, except to tell me that my free trial expires soon. If I purchase something from anyone, I expect a degree of customer service in return. Zwift seem alien to this policy and appear to believe in selling a product (or an idealogy) but don't want to have to do the hard bit of helping a customer when things are not working right. To conclude my review of Zwift. I am unlikely to purchase beyond the free trial expiration. It looks a fun platform to use, but if it didnt work for me and Zwift couldn't be bothered to try to help, why should I waste my money?