ZwiftReviews of zwift.com

Terrible customer service - poor quality product Recently purchased a Zwift Hub with Zwift Cog. The cog freewheel spring was damaged from new, so I was unable to use the trainer. Emailed support with pictures, they sent the wrong part replacement out - a washer, not the spring. Went on the chat to explain this and was cut off mid conversation with the support assistant saying they will switch to email. Still no solution after a week of contacting support. Very disappointed. Unless its sorted soon I'll be returning the item and switching brands!

Impossible to unsubscribe from newsletter. You are operating like a Chinese spam factory, get it fixed now.

Created a trial account, did not like it, deleted account, but now I still get emails from them about "Your week ahead...", no matter how many times I unsubscribe!

I have been a subscriber to Zwift for over 5 years and found it to be a fun and useful training aid. However, I recently purchased the Zwift Play controllers and have had nothing but issues with them. When I reported these after 45 days I was told that since it was over 30 days my years Warrenty was void and I could not return a faulty item. When I pressed that this was incorrect under UK statutory law I was disconnected and told I had to stop using webchat and start using email. The. All communication stopped and nobody from Zwift would respond. Do not purchase anything from this company as they have no concept of legal obligations nor customer care.

Absolutely useless customer service, impossible to get hold of. No phone number, just a chat bot that goes round in circles

Always has problems and connection issues. Poor customer service and nobody to contact. Can't recommend at all.

Kündigung nicht möglich. Seite der Kündigung verschwindet nach ca. 1 Sekunde!!

Horrible customer support. Long term user of zwift - as an amateur enthusiastic I have found their training programmes fun and motivating. However their customer service support for my faulty zwift unit has been atrocious. I have been passed from pillar to post back to pillar. There are known faults on some units however their customer services team have been instructed to insist on endless senseless software checks. This is infuriating and I assume they insist on these on the basis that people loose the will to carry on and write off the £500 spent for their own sanity.