Katelyn S.
This company is a scam
This company is a scam. I ordered a quilt and after a month waiting for it they finally sent it and it’s a cheap pixilated sheet that doesn’t look like the picture online. It has completely different quilting and a cheap white border. It can’t lay flat as the back is a different size than the top. It also has stains and discoloration. The company won’t accept a return even thought the website says they do. I eventually had to put a dispute in with my credit card company as this quilt isn’t even worth $5 let alone the $239 I paid.
Response from ZumbambooSep 27, 2026
Thank you for your feedback, and we are truly sorry to hear about your experience. We sincerely apologize for the issues you encountered with the quilt, including the quality, design differences, and condition upon arrival. This is certainly not the experience we aim to provide. Please rest assured that we are actively working to improve our products and production quality to better meet customer expectations. Our team will also reach out to you directly via email to review your case in detail and provide further assistance. We truly regret the inconvenience caused and appreciate your patience.