zulaykitchen.comReviews of zulaykitchen.com

I contacted Zulay customer service because I needed a replacement part that wasn’t listed on-line (a stem for the 100 cup coffee urn). Customer service gave me the price and sent the invoice quickly. Everything is good again.

These days the bar for kitchen appliance longevity has been set so low that most of our purchasing experiences come with the added stressor of time and money wasted as the product fails to soon. Well not so with my recent experience with the Zulay milk frothier This company has the one thing money can’t buy - integrity. They answer calls promptly, are friendly and answer questions honestly. Further, Zulay offered me a hassle free replacement under their warranty (that actually works). I’ve received not one but two as their way of thanking me for my business and any inconvenience. The replacement was shipped immediately and included a hand written thank you note! What’s not to love, thank you for making my day.

Very easy to work with and very impressed with their products. Will surely outfit my kitchen with Zulay!

Obtaining timely and attentive customer service via email was challenging. The customer service department does not seem to have the same concern for my needs as I do. When I called their phone number, the gentleman who helped me seemed to get things done in minutes where when using the email customer service it would take days. We had a very expensive automatic coffee maker stop working and we needed to know what to do. I followed all of the directions for the return given to me in email and video on the web site. The shipping label did not come until I called - and once again, in minutes - the same gentleman who was helping resolved the problem. In summary, I emailed customer service more than three times. I only received a response from customer service after I called the phone number four times. This has reduced my confidence moving forward.

Prompt and personalized response to an issue with a product made the process painless. I contacted Zulay Kitchen via email and they sent troubleshooting information and advice. When it was evident the product was not functioning and still under warranty they sent a replacement.

The product sent is as described, and I have no issues with the product. I did however have a less than ideal experience attempting to get in contact with and fixing issues with support staff. When I placed the order and payed with an automatic payment system, I acknowledge that it is my fault that the address was incorrectly sent through as my old one. However, I contacted staff immediately following in an attempt to either cancel the order or to get the address changed. I proceeded to try and contact staff two days following this mishap via emails and phone calls, to no success or response. By then the item was already in transit and I had to attempt to go to my old address to retrieve my item, which I was fortunately successful in doing. Only after I had personally retrieved my item on my own did I hear anything from the company, which basically just told me it was out of their hands and to “enjoy my item”, which I wouldn’t have even been able to get had I not taken matters into my own hands and been extremely fortunate that it wasn’t taken by the new tenants. Again, I acknowledge that the initial blunder was of my own fault, but waiting three days to get a response from support is not ideal.

My Zulay frother was not working. Received great customer service my product was replaced. Thank you. We love using it everyday.

I love the dishes. They're modern, simple, elegant. As some people have mentioned, they stack but not that neatly. That doesn't bother me. One dish came with a small chip. Customer support could not have been better. They responded immediate and send me replacement very quickly.