zulaykitchen.comReviews of zulaykitchen.com

Obtaining timely and attentive customer service via email was challenging. The customer service department does not seem to have the same concern for my needs as I do. When I called their phone number, the gentleman who helped me seemed to get things done in minutes where when using the email customer service it would take days. We had a very expensive automatic coffee maker stop working and we needed to know what to do. I followed all of the directions for the return given to me in email and video on the web site. The shipping label did not come until I called - and once again, in minutes - the same gentleman who was helping resolved the problem. In summary, I emailed customer service more than three times. I only received a response from customer service after I called the phone number four times. This has reduced my confidence moving forward.

Received pineapple corer/slicer as a gift and it works great and makes it quick to core and slice pineapple. The slicer broke after 3-4 uses. Zulay customer service was good and they replaced the slicer no questions asked. I only gave 3 stars due to the fact that I had to pay shipping again for the replacement slicer. I believe that Zulay should have covered replacement at no cost to me.

The customer service has been great. The product has not. I ordered the portable blender for breakfast smoothies. The first one took multiple tries to charge, then stopped working about 10 seconds into the first use. The company was amazing and sent a replacement immediately. The replacement had some charging issues at first but finally charged up. I was able to use it twice, then the charge ran completely out. After TWO smoothies which take least than a minute each to blend. To say I'm less than impressed is am understatement.

I was sent 2 of the same frother, one should have come with the stand like was stated in the order form….I’ll just order one from Amazon.

I appreciate the lifetime warranty. However, I misunderstood when I agreed to pay the shipping cost. I was under the impression you were sending an entire new slicer. The shipping was close to $8 and the entire slicer was less than $30. For $8 I only got the piece that had broken, which is fine, but had I known that was all I was getting, probably would've just bought a new slicer. I don't think $8 for the single piece is much of a warranty/value in hindsight.