JL
Now I have Cancelled Cox
Originally, I wanted their lowest tier of service, and was repeatedly told it would suffice, but the installers who came to install inside the house insisted it wouldn't so I needed the next up tier because we have a smart home. They originally positioned their modem/router where it would require a (monthly fee added) extender. After a bit of testing and my explaining, they figured out they had to put the modem/router where I told them to, and then they did it with professional dispatch - and cleaned up very, very well after themselves. And wow, I don't need an extender. It works magnificently, so I accepted the $98/month service and I just cancelled Cox. Their work on every level from digging holes in the street to boring holes in my walls was very, very (astonishingly) professional. Only the "upsell" is a disappointment. But the service on all my devices is just perfect.
Response from ZoomOnlineNov 27, 2024
Thank you for sharing your feedback! We sincerely apologize if the initial recommendation caused any frustration. Our goal is to ensure every customer gets the service tier that best fits their usage, and we’ll review this to improve clarity during the consultation process. Please don’t hesitate to reach out if you need anything in the future. We’re here to help! Thank you for choosing ZoomOnline. Welcome to the family!