ZoomOnlineZoomOnline’s ambition is to provide an exceptional customer experience by offering fast, uncapped & affordable Epic Fiber Internet service. Connecting exclusively into Zoom Technology Group’s fiber footprint, we want our customers to be able to sign up and order our services in a few easy steps. #SwitchToFiberInternetCheck CoverageSee Pricing
ZoomOnline (zoomonline.com) has 100 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Internet & Software · Tempe, Arizona
Excellent
Internet & Software · Glendale, Arizona
Excellent
Internet & Software · Scottsdale, Arizona
Excellent
Internet & Software · Hereford, Arizona
Excellent
Showing 72 reviews with 5 stars · Clear filters
customer
Justin was fabulous---very thorough and very professional. Sonia helped immensely with scheduling and was very accommodating to us.
Response from ZoomOnlineJan 3, 2025
Your feedback means the world to us, as it inspires our team to continue delivering the best possible experience for our customers. Thank you again for your thoughtful review—we look forward to serving you again in the future! Welcome to ZoomOnline!
Gary B.
The installation process was excellent!! All of the Zoom folks have been very helpful. Thank you
Response from ZoomOnlineDec 23, 2024
We're thrilled to hear that you had an excellent installation experience and that our team was able to assist you effectively. Providing great customer service is our top priority, and it's fantastic to know that our efforts made a positive impression. We truly appreciate your kind words and are grateful to have you as a customer. If you ever need anything else or have any questions in the future, please don't hesitate to reach out. Thank you again for choosing ZoomOnline!
Warren L.
Installation happened as scheduled and the installers were very professional and courteous. Then listened well as I had specific needs for where the install in my home should take place and they executed and and asked appropriate questions. They speed is delightfully fast and connected to my existing network quickly and seamlessly.
Response from ZoomOnlineDec 19, 2024
Thank you so much for taking the time to share your experience! We’re thrilled to hear that the installation went smoothly and that our team was able to meet your specific needs with professionalism and care. If you have any further questions don’t hesitate to reach out—we’re here to help!
Erik
Recently swapped over to ZoomOnline after they installed fiber in my neighborhood in Arizona. Install went well and when I had some issues with the network configuration and what I was trying to do, they were quick to provide a solution that fit my needs. So far, I highly recommend ZoomOnline!
Response from ZoomOnlineDec 18, 2024
We’re so happy to hear the installation went smoothly and that our team was able to quickly address your network configuration needs. Your recommendation means the world to us, and we’re thrilled to have you as part of the ZoomOnline family. If there’s anything else we can assist with, let us know!
customer
Great job installers were on time… No problems
Response from ZoomOnlineDec 16, 2024
Thank you for the feedback! We’re thrilled to hear that our installers were on time and everything went smoothly. We strive to make every installation experience seamless, and we’re glad to know we met your expectations. If you have any questions or need further assistance, don’t hesitate to reach out!
Sundaram N.
The team informed me that they were running late with the previous appointment. Answered all questions. Did all validation before leaving. They had to re-lay the fiber cable as they weren't satisfied with the speed/numbers they were getting.
Response from ZoomOnlineDec 16, 2024
Thank you for your feedback! We’re glad to hear our team kept you informed, answered all your questions, and took the extra step to ensure everything met our quality standards. Your satisfaction is our top priority, and we appreciate your understanding as we worked to deliver the best possible service. If you have any further questions or need assistance, don’t hesitate to reach out! Welcome to the ZoomOnline family.
Lendvay
Crew was efficient and supervisor very helpful. It was a positive experience.
Response from ZoomOnlineDec 16, 2024
Thank you for sharing your experience! We’re glad to hear our crew was efficient and the supervisor was helpful. Providing a positive experience is always our goal, and we’re thrilled we could deliver that for you. If there’s anything else we can assist with, let us know!
Liane W.
My family and I have the honor of being the FIRST customers to have ZoomOnline fiber optic in the USA. From the moment we were introduced, (during the sales pitch), to the last minute before going live, it has been a very pleasurable and easy process. We were kept in the loop during the initial work to place equipment around the neighborhood and kept up to date on our installation. Being first was not without minor challenges, but this team worked together and found the best solution for a quick resolution to have our service live within the timeframe provided. We were looking to replace our internet service provider and are extremely happy with the choice to ZoomOnline fiber optic.
Response from ZoomOnlineDec 16, 2024
Thank you for being our FIRST ZoomOnline Fiber customer in the USA! We’re thrilled to hear the process was smooth and that you’re happy with your choice. Your patience during the early challenges means so much to us, and we’re glad our team could quickly resolve them. Welcome to the ZoomOnline family—here’s to lightning-fast internet and a great experience ahead!