ZoomOnline Reviews | Read Customer Reviews of zoomonline.com

ZoomOnline Reviews | Read Customer Reviews of zoomonline.com

ZoomOnline reviews

Showing 72 reviews with 5 stars · Clear filters

Timothy
Apr 24, 2025
Amazing communication and installation…
Amazing communication and installation was easy. Those guys deserve a raise. Only part was helping me setup the network. Like changing the name of the WiFi and passwords and such. I feel like they could help with that in the future.
Response from ZoomOnlineApr 25, 2025
Hi Timothy Thank you so much for your great feedback! We’re thrilled to hear that you had a smooth installation experience and that our team’s communication stood out — we’ll be sure to pass along your kind words to them! We also appreciate your suggestion regarding network setup support, like helping with WiFi names and passwords. Feedback like yours helps us improve, and we’ll definitely review ways to make that part of the process even easier in the future. Thanks again for choosing to be a part of the ZoomOnline family — we’re happy to have you with us! - The ZoomOnline Team
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customer
Apr 19, 2025
Great customer service/respect for property
Everyone at Zoom is friendly and wants to give the customer the best experience (sales people and installers). They dug the ditch needed to get the line to our house and then showed it to me and I couldn't tell they had even disturbed anything. Their installer was very nice and worked with us on the placement in the house. We are just starting with Zoom and hoping the fiber optic service will be as good as their customer service. Good start so far.
Response from ZoomOnlineApr 21, 2025
Thank you so much for your thoughtful review! We’re thrilled to hear that your experience with both our sales team and installers has been a positive one. Our crew takes great pride in treating every home with care. We’re excited to have you as part of the Zoom family and are confident that our fiber optic service will continue to meet, and hopefully exceed, your expectations. If you ever have any questions or need support, we’re just a call or message away!!
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Ralph M.
Apr 18, 2025
Professional Service an added bonus
Not only did they show up on time they were very professional and answered questions regarding the changes they were making to my home glad they were here to install the system
Response from ZoomOnlineApr 21, 2025
Thank you so much for your kind words! We're thrilled to hear that our team arrived on time, provided a professional experience, and took the time to walk you through the installation. We’re glad you felt confident in the work being done in your home — that’s exactly the experience we aim to deliver every time. Welcome to ZoomOnline Fiber, and thank you for choosing us!
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Doug A.
Apr 14, 2025
Outside crew and the installer were all…
Outside crew and the installer were all very professional, efficient and cleaned up when installation was completed.
Response from ZoomOnlineApr 15, 2025
We're thrilled to hear that our outside crew and installer made a great impression. We take pride in providing professional, efficient service—and leaving things just as clean as we found them. Welcome to the ZoomOnline family!
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customer
Apr 10, 2025
Everyone was very professional
Everyone was very professional, made sure internet was running to proper speed, and tv was connected
Response from ZoomOnlineApr 10, 2025
We're thrilled to hear our team delivered a professional experience and made sure everything—from your internet speed to your TV connection—was running smoothly. Enjoy the fast connection, and don't hesitate to reach out if you ever need anything!
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customer service was E.
Apr 4, 2025
Speed issue was solved promptly
Speed issue was solved promptly. And technician was very helpful and courteous.
Response from ZoomOnlineApr 4, 2025
We’re so glad to hear that your speed issue was resolved quickly and that our technician provided helpful and courteous service! Customer satisfaction is our top priority, and we appreciate you taking the time to share your experience. If you ever need anything else, we’re here to help! Thanks for choosing ZoomOnline!
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Valerie C.
Apr 3, 2025
Fidel in Dallas is the most patient and…
Fidel in Dallas is the most patient and helpfull customer service rep I have ever experienced. He should be a trainer. I have experienced 100s! The 2nd day installer was helpfull in setting up TV. He failed to unplug previous server, so when I unplugged previous service I was not connected to WIFI. That's why I called Fidel.
Response from ZoomOnlineApr 4, 2025
We're thrilled to hear that Fidel provided such an outstanding customer service experience! We appreciate your patience regarding the installation process. Your insights help us improve, and we’ll use this as an opportunity to ensure a smoother setup for future customers. If you ever need further assistance, don’t hesitate to reach out—we’re always here to help! Thanks again for choosing ZoomOnline!
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Geoff R.
Apr 3, 2025
Great customer service
Fidel from the Tech Support line was basically the all-star in way of customer service. He never gave up on me and worked efficiently and passionately to find an answer to my issue. The techs Kofee and Roland worked on my network and got my speeds to where they needed to be. Absolute rock stars!
Response from ZoomOnlineApr 3, 2025
We love hearing about rock star experiences like this! Our team will be thrilled to know they made such a positive impact. We are all about going the extra mile. Thank you for choosing ZoomOnline—we’re always here when you need us!
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