customer
Loose cables, Eyesores, poorly designed equipment.
Just a bunch of loose cables taking up a bunch of space with kids and pets, what could go wrong. I now have 2 eyesores on the outside of my house and three on the inside. Also Not compatible with many other router/ modems so you’re stuck with the crappy signal from the one they give you unless you want to rent another eyesore from them. Half the time I have no signal from my upstairs. The installer is obviously getting paid by the job because he fought me on where I wanted to install it and convinced me it would be “better” in what was in fact the easiest and quickest place to put it. Had I known it was going to be such an eyesore and take up so much space with loose cables, I would have refused. The design and engineering of the whole set up is poorly done.
Response from ZoomOnlineMay 7, 2025
We truly regret that your installation left you feeling frustrated and disappointed. That’s not the standard we aim to provide, and we’re sorry for the inconvenience. We’d really appreciate the chance to make this right. Someone from our team will be reaching out to you directly to learn more and see how we can make this right. We appreciate your honest feedback — it helps us improve and better serve our customers moving forward. -The ZoomOnline Team