ZoneAlarmReviews of zonealarm.com

Nachdem ich gezwungen war, auf ZA NextGen umzusteigen, funktionierte nichts mehr richtig! OK, ich benutze Programme wie TeamViewer oder andere VPN-Verbindungen, aber dass eine Firewall nicht richtig konfiguriert werden kann, das verstehe ich nicht! In den alten Versionen war das kein Problem. Außerdem ist das Scannen von Webseiten oder angehängten Dokumenten in E-Mails an sich eine gute Idee, aber nicht, wenn die gescannten Dokumente unlesbar werden! Kurz gesagt: NextGen = Ärger, Stress und Sorgen! Das Schlimmste ist, dass ich im August 2023 eine Lizenz für fünf PCs gekauft habe. ZoneAlarm verweigert jede Rückerstattung, auch wenn sie nur teilweise erfolgt: Sie sind Betrüger, genau wie die, die sie angeblich bekämpfen! Übersetzt mit DeepL.com (kostenlose Version)

I am sharing my experience with this security software and associated company with the aim of helping other computer users from falling in awful bad experience and loss that I suffered. I purchased a 2 year /730 days license to be used on the Zonealarm Extreme security platform, used it for 199 days after which that platform was killed and superseded by newer platform of the same name with the addition of “Next Gen” in the name. The Extreme security Next Gen is not compatible at all in any way with the previous Extreme security, it requires total removal of the previous version discarding any user setups and tunes made through its use in addition to that is its none compatibility with the license of the Extreme security version requiring the user to buy completely new license at elevated prices. I have contacted customer support for help as one would normally in order to get away for me to continue using my valid remaining license of 531 days only to be faced with one hell of bad treatment one after another. For starter they spend best part of 5 days questioning the authenticity of my license and how I purchased it, after I provided that proof their aviation tactic took a different twist. I got passed from customer support agent to another and another, day after day to a count of 6 till now including and 23 days later, still ongoing with me remaining with no cover! What a reflection of a company that cares for its customers and seeks good reputation as they claim. Throughout this experience the emerging picture my repeated contact to customer support is bad attitude, slopy Sholders /don’t care and have no clue all strongly visible, throughout which not a single team leader or manager ever encountered at all in all communications! What an intriguing setup! The other big disappointment is that I have been a very long term customer buying this product with customer support knowing that well yet it's to no avail or any weight, it makes one wonder if they really are that hard up! Another scary discovery I found from customer support is that the new zonealarm extreme security next gen platform can only be installed via online installer and no offline installer is provided unlike the normal practice of software use by many other companies and similar platform. This process is in effect enabling the software to have unconditional access to the PC with running many hidden applications and functions in the background without the user seeing any or knowing what’s actually being done, that is serious breach of privacy laws disregarding user rights under the banner of “using the software”. Simple autopsy is that the company either didn’t believe that its possible to have a valid continuing license to exist at point of them killing that platform or they did but didn’t care, both of which reflects unprofessional and bad customer courtesy with zero care /goodwill here in addition to its simply echoing as a clear plain scam with them only focusing on few dollers it's really beyond petty. If my review here can save just one customer from falling in the claws of this company then I would have been compensated for my painful experience and losses serving a useful propose and all not lost in vain.

I have been a customer with ZA for about 10 years My problems started on Sept 16th with an E mail from ZA saying because I had not got Auto renewal on( which I had) ZA cannot up grade my ZA extreme security and I could do it my self by using the following link which I tried but it did not work. I spent 3 hours at various times on the chat box eventually to be told I could not upgrade because it was already done. Fast forward to the end of September I bought a new computer witch worked fine for a week then it started to fail to get on the internet even though I had a strong WiFi signal I got in touch with my provider who checked my Fibre line out the company said my line was OK but to be on the safe side would send me a new router this worked OK for a couple of days then I get the same message cannot get on the internet this time I contact my computer manufacturer who spend a couple of hours on a mobile phone guiding me though various ideas In the end it was suggested that I send my computer back, the company had the computer for two week and could find nothing wrong they rang me and asked for my windows password later in the Day they came back to me and said that ZA was doing some thing in the background which was causing the problem and that they had removed ZA Even though I have a years subscription left I am not inclined to download a fresh copy of ZA extreme security In case it happens again

Used Zonealrm for years with no problems until they “upgraded” it to their NextGen version. Absolutely useless - locks up the computer and makes it unusable. So slow I can’t even browse the internet or open Outlook to read emails. Have now uninstalled it and computer is back to normal - won’t be going back to this again.

Eine gescheiterte Installation hinterließ permanente Schäden an Windows. Nach mehrtägigen Bemühungen nix besser geworden. Befürchte, dass ich um Neuinstallation nicht herumkomme. Unverschämtheit, auf keinen Fall installieren.

Viele Jahre Kunde! Dann kam Zonealarm NG. Nur Schrott; legte mir den Rechner samt Internet lahm. Nach der Tiefen-Deinstallation wie von Wunderhand lief alles wieder. Auf meine Zahlungsrückforderung weder von der englischsprachigen Seite, noch von dem deutschen Support eine Reaktion, geschweige denn eine Rückzahlung. So läuft Kundendienst NG. Nie wieder! Zonelab, ihr könnt stolz auf euch sein. Rechnungsnummer 238704680 Mit freundlichen Grüßen E.Ra

Viele Jahre war ich begeistert von ZA, seit dem letzten "tollen" neuen Update hatte ich nur Probleme mit 3 meiner PCs, dabei habe ich für alle 3 ein bezahltes ABO für 2 Jahre - ich schenke ihnen den Rest - NIE MEHR - die vielen Stunden alles in Ordnung zu Bringen nach dem delete'n von diesem Mist den die sich da jetzt zusammen gebastelt haben - Was für unverschämte Eingriffe in meine Webaktivitäten - kanns hier gar nicht beschreiben - von wegen Next Generation - einfach nur Schrott der Mist - nie mehr ZoneAlarm

Unusable, locks up my mid-range PC