ZoneAlarmReviews of zonealarm.com

ZoneAlarm quarantines everything! I've been using it for years, & zone alarm is out of control. They want full control of my computer & every download is malware!! Bye-bye ZoneAlarm free is NOT for me JUNK!!!!

Nick was great ... fantastic customer service. In the future however, I was very frustrated Monday "President's Day" I tried all day to get a chat session running, only to email and was told that even though your website says 24/7 technical support, there was none that day, consider a banner that states, chat is down during holidays.

Support has been very helpful and patience in removing pop ups on my device. Thank you

ZA was quarantining an app i needed to run, Not a virus! ZA software wouldn't let it be allowed! I contacted ZA support repeatedly over weeks to have the issue resolved, they are rude and ignorant, quite literally not caring about the issue at all. I ended up turning off virus protection and buying another Antivirus product that worked fine with App that was being blocked by ZA. FYI.. I have been using ZA firewall since yr 2000. It is a major disappointment that i now uninstall and delete any checkpoint products!

I have used ZoneAlarm for almost 20 years now. It started off very good, became ok, but has been terrible the past few years. Whenever I loose internet connection (which is frequently now), I have to uninstall ZoneAlarm to get back connectivity. Then download and run the "clean uninstall", re-install the latest version, and contact support if any of these steps don't work (ie. on 28 Jan 2026, ZoneAlarm's own server was not working, and re-install was not possible at that time). This causes severe interruption to my work commitments, and wastes a lot of time. There is also the hassle that every link, gets blocked the first time, so everything requires two tries, which is very annoying because all processes with businesses or governments etc are blocked at some stage, and one always has to start again, which creates a lot of frustration and waste of time. ZoneAlarm needs to have a better approach for identifying trustworthy sites, rather than the lazy approach of blocking everything and leaving customers with the constant inconvenience. I would like to add that, when one sees a huge polarization in reviews with 65% trustpilot 1 star reviews and 25% trustpilot 5 star reviews, one has to wonder at the authenticity of the 5 star reviews. How can some people have no issues with the software, whilst others have constant problems? Regardless, the bottom line is .... Don't waste any time or money on ZoneAlarm, unsurprisingly it's not rated in the top 10 cyber security software (you can verify this yourself). You can definitely get better.

Excellent fantastic technical support

I feel that my computers are protected.

My experience with Zonealarm Extreme Security NextGen has been faultless for many years now. I effectively trust them with my (on-line) life, and they have never let me down. The product is easy to use, effective, and reliable. I would use no other. My one experience involving an Adware attack which could not be detected, was quickly resolved by Zonealarm expert Nick A., who eliminated the problem, quickly, efficiently, and effectively. It was very impressive, but I would expect nothing less from Zonealarm. Thanks guys!