jeffrey K.
Not happy with my experience.
Ordered a Whistler police scanner for my area. When i got the radio it would not pick-up my City police and fire dept. It seem like it took a lot of effort for them to try to help me. I called the Whistler Corp office, and Wayne Wilson tried to help me with the program that didn't help. So i called zip Scanner and told them i was going to send radio back because i can't get my city police or fire calls. They said ok send it back and we will credit you back your money. So i did. But when i got my statement they charged me 100.00 re- stocking fee. This is not exceptable .
Response from Hue LLCFeb 15, 2016
We're sorry that we were not able to find a resolution but it certainly was not from a lack of effort. We worked for over 6 hours on this over several weeks, spoke frequently and as you stated, eventually worked directly with Whistler's head tech on this and even they were not able to get this to work in your area. We did everything we could to try to find a resolution. Please let us know what we could have done differently as we tried to go above and beyond to find a solution. You were changed for items (miniUSB to USB Cable, AC adapter) that were not returned as well as a restocking fee. You also disputed your charge with your credit card company which we are now spending time on as well.




