ZiprentReviews of ziprent.com

Very professional. Nice people to work with.

Working with Ziprent & they're doing great. Trustworthy and efficient. All the best to them and their super helpful team.

Every representative we have contacted while securing our lease was very helpful. They promptly accommodated our requests to see the property and helped when we arrived for our walk through but our code wasn't working. We were still able to do our walk through with just a couple minute delay while they sent a new code, no problem. All of this said, before we signed our lease we were getting pretty nervous because despite multiple inquiries via email, we never received a response. We finally found a phone number and that's when our experience drastically improved.

Prompt reply in getting quotes (tenants had no power to part of the house) & fast reply to my questions.

Don't trust these fake reviews, Ziprent was an absolute nightmare to deal with. After approving our application, they gave us 24 hours to sign our lease. Naturally we had questions about the lease and property we wanted answered and reached out 5 times over the course of that 24 hours to Ziprent. We eventually got hold of the landlord who was able to answer our questions, but by that time our lease agreement was cancelled and awarded to another tenant. Ziprent then proceeded to pocket our application fee and till this date remains completely uncontactable. Honestly what a pathetic scam of a company, a simple LinkedIn search will show you that hardly anyone works in support at this company and everything is automated. I sincerely hope they did not sell away our private information including SSN.

TLDR: Would not recommend any prospective tenant to be applying through Ziprent leasing. Poor communication and unethical business practices (requested I remove my negative review for a refund of my application fee). As a prospective tenant, the process with Ziprent has been incredibly frustrating. After touring a property, I submitted an application fee and was notified towards the end of the day that that my application was approved and I had 24 hours to sign the lease. I sent a list of questions to Ziprent pretty shortly after and did not anticipate a response until the morning, as it was 11:30pm. I sent a follow up email around 3pm and called a few times the following day since the deadline was approaching. No response. Considering the lack of communication, I reached out to the landlord directly and the landlord informed me she would want to meet in person the next day and I would not have to sign everything until after our in-person meeting. With Ziprent, I did not hear back until 9:47pm, 5 minutes after the 24 hour deadline. Considering my communication with the landlord, I did not press on the timing since I assumed they were in communication with each other. The morning comes and the landlord canceled our meeting and informed me that I still had until EOD to sign. Shortly after I find out my lease application has been archived since it was past the 24 hour mark. I reached out to Ziprent requesting they unarchive the lease. Received an automated response ignoring my request. I reached out multiple times after to see if I could get a refund on the application fee or at least an itemized receipt, as my lease was archived due to their negligence. I finally got a response today and it's funny because it was only after posting a review to TrustPilot that they responded with a non-automated response within 24 hours. In the email they stated they would refund my application fee once I removed my negative review. It made me realize their highly rated TrustPilot score could be fraudulent. Also, they ignored my request for an itemized receipt.

Ziprent staff was always professional and polite in addressing issues. There was always a fast response to any problems that arose. The repairs were always performed in a timely manner and were always thorough. Thank you for a wonderful rental experience!

As first time property owners, we were looking for a trustworthy and reliable property management company to help us manage our property remotely. We came across Ziprent and have been their customers for over 3 years and counting. I would, without hesitation, recommend them. They have met (and surpassed) all our management needs on a timely and cost-effective basis. It is a pretty seamless experience dealing with everything from tenant placements, lease renewals and tenant initiated tickets like plumbing/electric issues etc... They provide valuable guidance when needed and leave the final decisions for us to make, just as we would want. We definitely appreciate the partnership in helping taking care of all aspects of renting out our property.