ZipcarReviews of zipcar.com

They are thieves. Do NOT sign up for this service. They take money out of your account for an “application fee” without your authorization.

Brilliant service in Gran Canaria - the driver was exceptionally helpful in locating our missing accommodation host. Have always found Zipcars in GC excellent and great value.

It took THREE tries to get my car. Customer service is outsourced so it's very difficult to understand the operators. Discounts are not offered when Zipcar screws up, which is often.

Continued down hill slide. The customer service is terrible. They also tend to nickel and dime you around little things. They come off as cheap. It's not that easy to pause or cancel the recurring charge. It feels deliberate. I would not likely do business with them again because of the customer service. I tried to cancel my membership online and it didn't go through. They wouldn't accommodate the mistake. Sad.

Absolutely disgusting, first they scam you , overcharge with the highest price , never return your deposit , after 1 week of renting they will issue you penalty without you getting in , and they will sell all you information details to big international scammers,so don’t rent from them absolutely shocking how government lets them to run business like that

Zipcar informed me about the parking penalties almost one month later. By the time I was notified, Zipcar had already paid the fines early and closed the cases, without giving me any chance to pay them myself at a discounted rate. I already paid the £40 towing charge, yet I was still billed £160 + £30 twice. Even though I ended my trip properly, Zipcar refused to take responsibility. This practice feels unfair and misleading, and results in unnecessary financial loss for customers. I strongly recommend checking all charges carefully when using ZipCar

I’ve been a Zipcar member for a few months now, and the whole “share the road” promise quickly turned into a nightmare of rogue parking. The biggest gripe? Zipcar lets its cars be left in private parking spots, and there’s virtually no enforcement. From the moment I booked a vehicle, I was told I could park in any “public” space, but the app never clarifies what counts as public. As a result, I’ve come back to find a Zipcar blocking my private parking space. Each time I’ve called customer service, the response is the same bland script: “We’ll look into it, but it may take up to 48 hours.” By the time they get back, the car is long gone and the damage—my inconvenience, my wasted time—remains. What makes it worse is the lack of any real penalty for the driver who parks illegally. Zipcar’s terms of service say you’re responsible for any fines, yet the company does nothing to track or prevent repeat offenders. It feels like they’re happy to collect membership fees while turning a blind eye to the chaos their cars create on private property. If you value your parking space, your peace of mind, and your time, think twice before signing up. Zipcar’s laissez‑faire approach to where its fleet ends up is a glaring flaw that makes the service more of a liability than a convenience.

Never approved your application for no reason and stealing application fees