ZipcarReviews of zipcar.com

I am very unhappy with my experience with Zipcar. The car was not where the app said it would be, which meant wasting time searching and having to contact support. When I finally found it, the fuel level was already low. At the end of the trip, there was no available parking in the designated area, and I had to spend a long time driving around and calling support again just to figure out where to leave the car. On top of that, the vehicle was dirty and poorly maintained. Overall, the experience was frustrating, time-consuming, and not what I expected. I would not recommend Zipcar based on this experience.

Absolutely horrendous experience I hope and pray this company gets better or closes! I paid $243 out of desperation because I live in a city that had no rental cars available and I needed one for a work trip. The agreement that I signed up for allotted me for 200 miles per day. I returned the vehicle on time and cleaner than it was when I picked it up because it was disgusting and the right tire felt like it was gonna fall off to which I also reported it and they left me on hold anyways I returned it on time and they immediately hit my card for another $122 and they’re refusing to return it. They’re stating that I went over my allotted mileage when I clearly did not when I was supposed to have 200 miles per day.

Be very careful when hiring a Zipcar vehicle. I hired a van for a house move and discovered at pickup that the sliding side door would not lock because of a hole that had been drilled into the door. This ultimately damaged the locking mechanism meaning I could not safely secure my personal belongings during my transport. I reported the issue on the day, but the only solution offered was to return the van and travel miles to collect another one, which was not realistic in the middle of a house move. Zipcar later refused a proper refund despite the vehicle not being safe to drive and not being provided with the service I paid for. The most concerning part is that a vehicle with a broken locking mechanism and a warning light was even available for hire in the first place. Based on this experience, I strongly advise anyone thinking of hiring a car/van for moves to find another service. I will not be using Zipcar again.

The worst service ever! The cars are always dirty and dusty inside and out. They charge a fortune for nothing. Not recommended!

I would give a 0 if I could. Felt like a total scam. I used Zipcar for several years until 2022. Now (2026), it's like a totally different company with predatory tactics. I paid for a full day to rent a car. The miles (which have never been limited before as far as I know) were limited to 200 without it being clearly stated. They charged me $109 for the extra prices, almost $30 more than the actual rental price. Absolutely insane prices for any rental car company. Talking to customer service was terrible.

If I could rate 0 stars I would this company is a scam and they don’t deserve your money they add there own fees when they feel like it I paid almost $500 to drive a car for a day it’s not worth it go to a regular rental company!!!!

Would give 0 if possible. Horrible experience, the car we wanted wasn’t starting, we called customer service and they said the battery is dying. The agent was unfriendly and even told us to stop talking….

Never submitted my application, but was charged an application fee anyway. Now they’re refusing to refund me my money for the unauthorized charge.