ZipcarReviews of zipcar.com

Terribel Customer Service. They did Not help at All after an accident, we had. The zipcar employee did Not Show up like He told us and we did Not got our stuff back out of the car, they were Not helpful at all. A friend had her Keys in the car and had to sleep somewhere Else and the compensation was a joke. Never again and can not recommend.

Zipcar finished my trip remotely without my knowledge because of a misunderstanding with the customer service agent about adding extra credits Zipcar offered earlier in the day to extend my existing trip and locked me out of the vehicle. My car was trashed with spills, stains, and pet hair all over with Maintenance Required sign flashing on the dashboard as I drove which said that the tire balance needed to be adjusted - first of all, how is that even allowed? The agent on the phone who heard my concerns offered extra credit and I didnt accept on the spot but said I would contact back if I need it later in the day. I returned from a store that I stopped by few mins to find out I couldn't enter the car anymore. After nearly 30mins of holding, I got through someone who transferred to someone who also transferred me another person just to tell me a retrieval process has begun and I need to find a different transportation to get home. I insisted on taking the vehicle as they informed me that they would not be refunding me for the trouble and additional cost. They didnt budge and I came home. Two days later, they charged for 3hr late fee and a tow fee because they said there was "nothing" wrong with the vehicle. I will be contacting to take photos of the Maintenance Required sign along with copies of the phone recordings from this day and will fight my final bill with the small claims court which is an absurdly whopping $300+. Absolutely garbage, do not do business with them. Customer service agents are worthless and have no idea what they are doing.

This company deserves less than zero stars. My husband's personal and financial information got compromised and was used without permission to create an account with this company. Once we found out, we contacted their customer service to cancel it. Boy, it was a hassle... The thief used a different phone number and email (which my husband does not have access to), but also used my husband's name, driver's license, and other personal information. My husband called ZIPCAR to cancel the account, and it was such bad customer service (from overseas, of course) that I am afraid he will still have problems with it. A fraud report was filed with the FTC, his bank was contacted, and fraud alerts were placed prior to the call. It was so hard for them to simply cancel the freaking account! I am not happy about it because my husband is having a hard time trying to get things straightened up, and then you get a company that does not really care about who is signing up for their services or their "customers". They mentioned that the account was canceled (after waiting on the line forever), but would be unable to provide any confirmation of the cancellation because the email on file was not his. Hopefully this will be the last we will have to deal with this place, and I hope to never, and I mean NEVER do business with his company...

I signed up to Zipcar for a van to help with a flat move in London. The night before - with 4 hours notice - I got an email telling me that the booking was cancelled and that there were no alternatives available. Talk about hollow service! As a result I had to use Hertz who were more expensive, but their reliability was appreciated. When I reached out to Zipcar customer services all I have had back was radio silence. In sum: an utterly rubbish product with shamefully lame customer services. Save yourself the stress and go elsewhere.

I was a loyal customer. For three years I had an account. I was never late and always extended my trips when I saw I could, and there was on coming traffic or something to that kin. I was in shock when I saw a $50 late charge. After their customer service was of zero help in getting it off, even after I told them we extended it, there was no one after us and we were still there ten minutes after our initial drop-off time, they refused to look at any of the evidence that something went wrong in the app.

Like many other people here, I was a longtime customer of Zipcar and after a bad experience with them (getting locked out and receiving no assistance) and rightfully complaining, my account was closed months later only just after I was charged for the year. I'm not sure what's happening at Zipcar, but they recently have had horrendous customer service and frankly sketchy practices. Stay away from Zipcar - Uber and Lyft offer the same car rental service now.

I have been a loyal customer of ZipCar for over a year, regularly using their service for both personal and business travel. However, my recent experience with their customer service has led me to question the integrity and fairness of the company’s operations. To provide some context, I recently discovered an overcharge of 800 miles on one of my trips. Given that this was clearly a mistake or system error, I promptly reached out to ZipCar's customer service to resolve the issue. To their initial credit, the charge was reversed after speaking with their support team. However, what followed was both bewildering and unacceptable. Shortly after the refund was processed, my account was banned from the service. I was informed that this decision was made by ZipCar's "highest level" management team. No clear justification was provided, leaving me confused and frustrated. This decision to ban a long-standing customer who pointed out a legitimate issue is not just poor customer service; it's a blatant disregard for fair business practices. The lack of transparency and accountability on ZipCar's part raises serious questions about the company’s commitment to customer satisfaction. As a result, I am compelled to share this experience so that prospective users can be informed about the potential risks involved in using ZipCar. I would strongly advise potential customers to consider other car-sharing or transportation services that offer more reliable and respectful customer support.

Is there a zero stars? There should be, if only to exist for Zipcar and their abhorrent treatment of their customers. Basically a few months back I had rented a car to get to and from a job in West Palm Beach (I live in Fort Lauderdale, 50 miles south). The last day of the job I had been delayed because of the weather and was leaving the job site about 20 mins before the rental was due back in Ft L. I had to deposit cash at CVS to put on a card to pay for an extension as to not be penalized. Long story short, there was an issue with the card as they were tolls and the card company flagged it for fraud. I pulled over to try and sort it out but in the midst of it, abruptly at 11’pm, the support chat signed off. I was told to call, I did, and the girl Tried to help me but couldn’t change my card; said I had to talk to a specialist. Was put on hold for 30 minutes and then hung up on. I tried calling back but no answered. At this point Zipcar had remotely disabled the car so i couldn’t drive it back. And then my phone died. So they left me stranded in a parking lot ALL NIGHT. I had to sleep in the car. Then in the morning I walked to the burger king nearby to plug in my phone and I had a message from zipcar saying that “they hadn’t heard from me” and so they were sending someone to recover the vehicle because I was “unable” to. So they did…with all of my tools in the trunk…and left me there, in the parking lot I had been stranded in all night, with no way to get home. Plus, they wanted me to pay for the tow all the way back to Miami. It took me 11 hours to get home. They towed the car to Miamj and left all my tools and things at the Avis by Miami Airport, which is virtually inaccessible without a vehicle. So I had no vehicle, my livelihood was stuck in an office in Miami, and so I couldn’t work or get around. Finally about a month later i was able to secure a uhaul to drive down there to get my tools…which I did, except my most expensive drill was missing as well as a folding table. And when I brought this up to customer support (who of course had closed my account by this time because that’s what they do when faced with an issue), I basically got a shrug as a result, saying that it must’ve been stolen before Zipcar had taken the car. Which is absolute BS as I was with the vehicle up until that point. So to say this company is negligent is almost too kind. They deliberately chose to force me into a situation where I was stranded, abandoned, and robbed—all by their hand—and wanted me to pay for it. Stay away from them or they will do the same to you. This isn’t over Zipcar. Just you wait and see.