ZINVOReviews of zinvowatches.com

Today I recived my watch after waiting about a month, the watch itself is beautiful. But contacting Zinvo by mail etc. is hopeless. I was going to give up my hope to these guys and accept that I’ve been scammed but today I got it and now I’m happy. So for you who just bought your watch and is scared because the other reviews, have some faith. It will arrive sooner or later.

Very bad News! My son ordered the watch on 12/08/2017 for Christmas as they promised to deliver within 5-7 working days. Till today, 01/08/2018, no watch delivered. I wrote severeal emails and I did not get any reply to my questions and inquiries! Looks like the model: Send money and we will forget everything! No reaction from service@..., distribution@ or info@.. This is a blame!

Received my watch. It was USPS issue and they worked it out with me.

Lindo relógio luxury, de qualidade e eu vou comprar um a cada 3 meses! Beautiful luxury watch, quality and I'll buy one every 3 months!

Bonjour, J'ai effectué une commande via le site Zinvo pour une montre Blade Phantom le 26/12/2017. Le paiement a été fait via Amazon Pay. Je n'ai aucun numéro de suivi ou d'infomations à part le numéro suivant 487758037023 Pourriez-vous me contacter afin d'avoir plus d'information avant que j'intente une action en justice? Merci par avance. Montre reçue le 8 janvier 2018 :-)

je fais suite à mon avis du 08 décembre. J'ai reçu un mail de zinvo europe le 19 décembre m'informant de l'envoi de la montre que j'ai reçue le 26 décembre. (ma commande datait du 19.11.17)

This is the worst experience I ever have had with any online purchase for any company EVER. I placed my order on the 7/7/2017 with order number GB1016, had one reply to my initial email that a manager will be looking into my query and getting back to me. NOBODY from the company has got back to me, NOBODY will reply to emails and no contact number is available to speak to this company. The watch looks amazing however I feel that this company is fast to take your money and has no support for the customer once this happens and very clearly seems like a SCAM. I will be asking my bank to recover the money from ZINVO as now we are on 6 months and still no product. STAY AWAY

I've purchased 3 watches from this company. The watches took a while to come, but they eventually did come -- And I still wear them. The watches themselves are nice, but I pray nothing ever goes wrong with them. The reason I rated this company so low is because of its service. I ordered a watch for $299, and then a week later the price dropped to $199 because it was on sale. I asked for them to see if they can refund me the difference or allow me to cancel the order and re-place the order since nothing processed yet and the watch hadn't even shipped. They constantly told me they would check with their supervisor and get back to me, but they never did. Finally I just ordered the watch again and decided to send the first watch I ordered back for a refund. Since they had been "working" with me on the issue they agreed to refund me the money once they got the watch back. I sent them the tracking number and the receipt. I even notified them when the watch was delivered back to them. A full month later, I still had no money despite constant assurances and promises I would. Finally I got fed up and contacted my bank/credit card provider to see what I could do. I explained the whole situation and luckily, after providing proof to my bank that I no longer had the item and didn't have my money back, they charged back the money Zinvo took from me and refunded my money. Tip: Contact your bank/credit card provider and see if they have protection against not receiving items/fraud/etc. They might be able to help you out like they did me. ZInvo will not return your money. Update (3/7/2018): So after Zinvo attempted to collect on the watch I charged back (which I did a month after returning the watch, mind you, and after trying to get them to refund my money), Kristina offered to try to make things right. Honestly I was skeptical given my long and sordid history with the company, but she actually followed through. It's a shame that the rest of the support team couldn't follow through with their repeated promises, but at this point it is what it is. So I'm still not happy with the way things were handled initially. That being said, I do respect the customer service afterwards, so in light of that I'll shorten my review. I'll increase the rating to 3 stars as well, since despite everything I actually like the product -- It's everything else I wasn't fond of. I'm also impressed with Kristina since honestly, I wasn't really expecting her to do what she proposed. I'll continue editing this review as updates happen, but right now I'm cautiously looking at becoming a prospective buyer again. For those looking at purchasing, just be aware that it can take up to a month or so to receive the watch.