ZINVOReviews of zinvowatches.com

It was a great experience especially the customer service ( Jennifer) but the only problem is there is no option for canceling the order

I really love the customer service team of Zinvo watch. They will help you with any condition. If you have any problem just talk to them and they willing to help you. I would recommend to anyone who reading this.

Super cool watch. Love the design and weight. Very happy with purchase.

Awesome watch! Everyone around me loved it ❤️

My watch broke - the crown came dislodged after me having it on for 6 days. When contacted, they were very fast and responsive - they asked me to send photos of the watch. I did so, and they said I am to send the watch back to an address in China - Zinvo will send me a new watch, and reimburse my postage. So the watch went back to them - and that's when things started going awry. I could see that the postal service was attempting delivery - but nobody was there to get the watch - twice. When it finally showed as delivered, Zinvo could not confirm that - it took awhile. I was asked to send the bill for postage - and my payment details - but nothing happened. I have been waiting for my watch since 1 May. There have been 21 emails in the meanwhile - and I still do not have a watch, or my money. And no apology either. Update on original review: Zinvo reached out to me the very day the first review went up. Asked me to revise my rating upwards. I told them that I would consider it once they had fulfilled their part of the promise - deliver a watch and my money. They asked me to provide them my address, receipt and paypal details for the 3rd time (I kid you not), and I complied. And since then, it's gone very quiet - AGAIN. They had promised to dispatch my new watch by the end of the week - that hasn't happened either. This isn't appalling anymore - it's outrageous!

They've got an attentive team behind these watches, and I love the look of it! My order was delivered ahead of schedule and I wear my Blade Phantom every single day.

Don't order from ZINVO. Shoddy business. They take money from your account then tell you what you want to hear. Their website states that orders are shipped within 24-48 hours and that is simply not true. If there are any positive reviews about ZINVO I would bet they are fake.

**Update** I was contacted by Zinvo after my initial review. The rep was professional and sympathetic to my issue. He ensured me that my watch would be sent out within two days. His word was bond. I received my watch in perfect condition. The pictures online don't do it justice. It is a beautiful piece. I purchased the "Venom". As a consolation for my troubles, I was sent an extra wrist band from the "Phantom". I am now a happy customer. I have purchased many watches in the past. From Rolex to Longine Wittnauer to Movado. The Zinvo has gotten more comments and questions than all the others put together. I didn't understand that you have to wear the watch to activate the automatic winding feature. I went back and read the manual and now I am good to go. I have changed my rating and review. Hopefully going forward I can build my collection with the other Blade models. William Payton Woodbridge, Virginia