Shaun L.
Status Update PLEASE READ UPDATED REVIEW!!!
Status Update (See below) Recommend Watch and Company Here is what changed... ____________________________________________________ HOORAY 4 ZINO & Kudos 2 Trustpilot Great News Trustpilot Community and those who read their reviews... The System works!!! Chris from Zino read the review and requested my order number and corrected everything within 10 Days...Got the $10 refund for expedited shipping because the watch was on back order. Then they sent the free strap for the wait...So Now I can honestly say...GREAT WATCH and VERY VERY GOOD Company, that is experiencing growing pains. I will buy at least one more for my of My Board of Directors' BDay. I have to give Zino a very strong recommendation, because I have written both scathing and also great reviews before on Google, Trip Adviser and Yelp and NOT ONE person contacted me from any of those companies. Google and Trip Adviser did reach out to me asking that I consider doing more reviews for them to reach a certain status on their site. I passed Trustpilot and Zino are the way to GO!!! __________________________________________________________ Horrible Customer Service & Shipping...Great Watch If you don't mind waiting 4 weeks + and little to no response from customer service and promises not kept to compensate you for the delayed shipping...to get a great Watch then this is the company for you. Paid $10 for expedited shipping website said in stock...WRONG!!! Promised to refund FOR NOT EXPEDITED SHIPPING...WRONG!!! Then offered me a free strap after the second deadline was missed did I get that NOOOOO!!! But at least got the watch for my Boss's Wife 6 weeks past his BDay Who happens to be a celebrity that would've helped there sales and I was going to buy one for myself...NOT NOW.
Response from ZINVOJul 19, 2018
Shaun, I apologize for your experience with our brand. Could you please advise your order #? Our team will be in touch. Thanks, Chris




