Zillow Home LoansReviews of zillowhomeloans.com

I worked with Troy Rudman and couldn’t have had a better experience. He made sure I understood what things meant and what was expected of me. The whole Zillow team I interacted with was great. I would absolutely work with Zillow and Troy again on our next loan.

Doesn't get any better than working with Joe Kemnitz. He'll get the job done! Joe goes above and beyond the call of duty, he'll contact the listing agent for each offer made on real estate so they are well informed on what a strong buyer you are. Not just leaving you with a pre approval letter like the others. We were out of state, long distance buyers. Had lower credit scores due to serious injuries. Without Joe's expertise and perseverance we would of never been able to purchase our dream home in our dream location. There is the best and the rest, might as well hire the best and Joe is by far the absolute Best!

Really disappointed that a company would have not honored the DNC request after I asked 4 times over a one-week period. I have e had 4 robocalls from Zillow Home Loans and I'm on the DNC since 2008 so I'll be waiting a reply before considering legal action for illegal telemarketing.

Overall, Zillow provided a great experience. My lending situation was more difficult as I'm in my first two years of being self-employed, but the lenders were tenacious and determined to help me make it possible!

We had a wonderful time working with Phu! We were first time home buyers and Phu was quick to answer any questions we had at any time of the day and helped us to find the best options for our needs! We both work quite a bit and his flexibility and availability was really helpful. Would recommend him to anyone I know looking for assitstance with a mortgage!

It was time to refinance our mortgage and called numerous lenders before connecting with Phuoc Nguyen. My husband had been laid off March, 2020 and was out of work for almost 15 months. I got the run around with so may lenders as to whether or not they could do anything or even give me information without taking an application. I was so frustrated that not one person could give me a straight answer. Phuoc, like me, is a member of the lets be transparent and tell it like it is club. He was honest, kind and very empathetic with me. There was truly a connection between us and he is a man of his word and made this refinance a reality. Phuoc made life easy for me and my extremely busy husband. Just a wonderful human being that I would recommend to anyone I know that is either purchasing a home or refinancing. He is truly the best.

This is my second refinance with Anthony Mickelsen and Zillow Home Loans. Both times have been a complete breeze. Dealing with financial institutions usually feels like getting my teeth pulled out, but Zillow really makes it easy. Very pleasant and stress-free experience.

This has been the most horrific experience with a financial institution ever. A refinance has literally taken over 7 months and they are still gaslighting and breaking every fair lending practice. In the beginning of December 2020 I interviewed and was promised a thirty-day closing, despite the IRS being closed and adversities with forbearance. The first loan officer, Marcus Anderson messed my loan up so bad, the paperwork was never submitted! Thirty-days led to virtually ninety-days! The day before closing I was informed, by a completely different department, that Marcus Anderson had never even performed the "Intent to Proceed Form"! This is basically the initial engagement! The most remedial portion of my loan was not completed by my "licensed loan officer". He literally did not submit the paperwork to even start my loan. So, three months into the process, Zillow Home Loans, LLC. attempted to cancel my lock, raise my rates and charge me to start all over again! When I contacted the DFPI they suddenly were willing to allege they would "honor the rates and original terms". My loan was transferred to a "more seasoned agent", Ben White, who predicted we would close by April 9, 2021; NOT EVEN CLOSE! So, another three months of jumping through hoops, following instructions to the "T', calling my lending institutions daily and Zillow reverts back to gaslighting. I am told in May, after literally, dozens of confirmations we were closing after additional payments are made to two different lenders! AFTER forbearance payments are made, Zillow Home Loans, LLC REFUSES TO CLOSE my loan because of misinformation regarding forbearance payments. Written emails and recorded phone calls from their "licensed loan officer" proves I followed his instructions to the 'T' and still no close! So ZILLOW HOME LOANS, LLC's next move....just stop responding to my calls! Literally a month later and zero communication. A new complaint filed with the CFPB and another complaint with the DFPI, in an effort to have my original lock and promised concessions honored and my loan processed. Rates have gone up almost 1.5 points, I removed my forbearance and paid my loan to almost $20k! This company is as bigoted and backward as they come. Be prepared for unethical, inept and demeaning interactions. Document ever conversation in writing, you will need every shred of evidence to hold this entity to their word; It's June 6, 2021