Zillow Home LoansReviews of zillowhomeloans.com

Horrible and incompetent from top to bottom. DO NOT USE ZILLOW HOME LOAN IN CALIFORNIA We applied for conventional loan and were easily approved on excellent credit and 20% down. Then the nightmare started. After contingencies were removed and 13 days before closing, the loan officer called us on a friday afternoon to let us know that we could not get mortgage because of HOA insurance. He turned us over to another lender who sold our credit information. We hired attorney and investigated what happened since at least ten transactions were completed without problems under the same liability certificate. Turns out, a ZHL staff did not enter the HOA insurance accurately on ZHL excel spreadsheet (entered deductible of 50k “per unit” instead of 50k per claim). According to their entered excel entry, it was against federal lending guidelines. A manual entry into an excel spreadsheet error sounds simple enough to fix right? NO. The HOA, the insurance company, and track record of 20 other top lenders, showed error to ZHL officer and upper management who still refused to correct the clerical manual error. We have since been approved by another lender. WAIT Keep reading. The craziness did not stop there!!! ZHL went on to filed application to remove HOA from Freddy Mac and Fanny Mae!!! Despite THEIR clerical error. So, our closing is delayed until the HOA is on FM list again. This also precludes any sell in well established development. The HOA leadership, ten lenders, the HOA insurance company leadership, have all provided evidence that a secretarial data entry is the sole discrepancy here. DO NOT USE Zillow loans.

My loan process was a nightmare. Not only did the initial processor botch the transaction, David Korbreek, but then the next person in line, botched it worse. I was told 6 weeks before closing that there would be no problem with me qualifying for my loan. I have ample assets to more than cover the loan, twice over. During the process, the lack of communication got worse and worse. No response to either myself nor my broker. The appraisal was missing in action for a month after it had been done. I was misinformed of what funds I could pull from in my investments. The actual day of closing, while doing the walk thru, 45 minutes before closing, I was told the $$ had to be withdrawn from a different account. i would never deal with zillow home loans again, and would never refer then for a loan. They refuse to compensate me for the errors on their part also

It's ridiculous that Zillow is now accepting 1% down payments. It's a really bad idea because the less the down payment, the greater your monthly mortgage payment will be when the interest rate rises. How do new homeowners pay their monthly dues? I'm delighted to be a member of Avi VaTrace since I receive excellent financial advice from them.

The process to get the loan (and my business) was quick and easy. Little did I know, they must have done it too fast and screwed up my escrow. They did not put enough money towards it and did not include my flood insurance even though it’s paid through the mortgage. After a year of having the loan, the escrow analysis shows I have such a great shortage that I have to know pay over $1200 a month more for 12 months!! This is fraudulent! I will never do business with Zillow again and recommend you steer clear.

This was an wonderful experience never used zillow before will definitely have all my familly and friends use them.Phuoc Nguyen was great.Answered all my questions,always called me back right away,I closed in 30 days. Great job. will use for any other purchases.

You guys are absolutely trying to screw me over. I applied for a loan July 13th with you guys. Got the pre-approval, went home shopping, found a place, paid earnest money, paid for appraisal and inspections, a tenant was forced to move out because of the purchase. Received closing disclosures and everything moving smoothly. Until 9 days before closing date, i wanted to close 1 week early. I called my agent to let him know the only thing my sellers agent needed is a “clear to close”. The next evening I received a notice “revisions to closing disclosures”. My loan type had been switched, my rates went up and my $4500 down payment turned into just under $12000. ALL ONE WEEK BEFORE CLOSING! They have known I don’t have $12,000 for a down payment for the last 3 months. I have signed hundreds of documents and wasted 3 months of my life all because of this incompetent loan company.

Christina Martinez was most helpful and patient with our mortgage Application! She was an amazing support throughout the application process! She is a true asset to Zillow Loans!

My lender Cristina Martinez is amazing. I have 1 week left in my home buying process and I’ve been supported each step of the way. Whenever I have questions or concerns, Cristina is always there to clarify things for me!