Zillow Home LoansReviews of zillowhomeloans.com

I’ve had the pleasure of speaking with Christina Martinez since October, 2021. She has been very influential with all my conversations with her. She’s always very polite, helpful and presents a sincere attitude. She’s a very good asset to Zillow as she’s been very helpful as to my pursuit of home buying.

Brianna was super helpful walking me through complicated parts of a mortgage loan which were new to me as a first-time homebuyer. She helped me get the lowest rate possible and close ahead of schedule, I would recommend her to anyone I know!

Christina Martinez has been exceptional to work with. She is professional, helpful and has her customers’ interest set as a priority. I would highly recommend her to anyone needing a mortgage.

Brianna Holloway was extremely responsive throughout the entire process. She answered all of my questions and gave me more concise information than I could have ever found out on my own. There is a lot that goes into buying a home, Brianna and Ashley Cochran made it very clear on the action items needed to close within 21 days. Yes, 21 days! This duo worked so hard to make our quick closing possible!

It was super smooth. Bri kept me in the loop the whole time and there were no surprises.

Professional and helpful, Mike was knowledgeable and great about keeping on top of things.

Zillow Home Loans engaged in deceptive lending practices during a recent purchase of a home. Despite knowing in advance that the home was a duplex, converted from a single family home, with a garage apartment, Zillow undercut other lender offers, both in terms of down payment (they offered 20% to another lender's 25%) and in terms of rate (they offered 5.0%, with the ability to buy down to 4.875% for a fee of $650). Once the rate was locked with Zillow and after the inspection report, Zillow reneged on both terms of the locked rate, changing the down payment to 25% (based on the number of units, which they knew ahead of time AND sought to obscure from their own underwriter) and changed the rate to 5.25%. After formally complaining, I was able to get the rate back down to 5.0%, but the cost to buy the rate back to 4.875% went from $650 to $2600. Zillow had visibility of both the property and of their own terms. They chose to deceive me into agreeing to a false rate and false terms, knowing they would later renege (once I was trapped in the situation after paying thousands of dollars in earnest money, as well as the appraisal and survey).

After dealing with Troy Rudman from Zillow loans I would highly recommend Troy for all ur financing needs ! He is very patient, knowledgeable , and helpful through the whole process! This process can be exhausting but Troy made it smooth sailing! He is wonderful! If my family or friends need any financial assistance with their home if you use ZILLOW MY FIRST CHOICE WOULD BE TROY RUDMAN! I have dealt with other financing agents in the past and he is the very best ! Thank you Zillow for having such a great employee!