Zillow Home LoansReviews of zillowhomeloans.com

Received a preapproval letter stating buyers income was reviewed along with assets. That was absolutely not the case. Also they NEVER answer calls and unless you pay them thousands monthly as an agent you have no access to a team member. These are 100% facts folks. Use a local lender!!

Beware! Ever since I closed on my home through zillow home loans I have been receiving up to 10 spam calls a day about taking equity loans and refinancing and other similar calls as well as several letters per week of the same thing. They WILL sell your information as soon as they can

I can't stress enough to stay away from Zillow Home Loans. We had a terrible experience dealing with the loan officer and loan processor. First, they are west coast so when they call for conditions it can be 8(e) or 9(e) which delays response. The under writing process is slow and zero feedback. We had to constantly message the LO and LP or we wouldn't hear anything. Then during the loan process a CAIVRS alert came up on 4/28, I called the SBA and discovered it was a fraudulent loan taken in my name. I paid it to clear it and push the loan forward. 5/1 Jon emails me that the CAIVRS is clear and the loan is going to UW. 5/11 two days before closing I get a call from Julie the LP and she tells me "we have a problem, a CAIVRS alert is coming up when we try and fund through FHA" at this point I was irate after being lied to about the CAIVRS being cleared 5/1. I demanded Julie's boss call me and discuss how this occurred. He called me and said I'll look into it and call you back. NEVER GOT A CALL BACK. I ultimately had to call my state representative to get it cleared up with the SBA. Then Julie calls with conditions, in those conditions were items that were my wife's (she's not on the loan". Why am I writing LOE's for items under my wife's credit? Then days goes by past our close and Julie sends me more conditions, all of them the same as last. This time I write a response with screenshots and statements, spelling out for the UW accounts are paid in full. Now we're getting close to the date where our contract ends. Zero notification from Julie on a closing date. My realtor had to call her and Jon for answers. I texted Julie multiple times and got standard "It's in UW". At this point my wife and I prepared that we were going to lose the house and shop for a new one and use a different lender. Finally after zero communication to me, my realtor called me and said Jon told her we are CTC. Honestly, ZHL destroyed any excitement we had of buying our home. We were lied to multiple times and strung along. If you decide to use ZHL, I plead with you to reconsider. They are incompetent and we over paid in the end. Oh, and I wrote an email to the CEO during our ordeal, zero response. You can tell a lot about a company when they don't even respond to customers.

Zillow responded to me saying they want to work this out.. they promised to have the loan officers boss call me today......NEVER CALLED. the head of customer experience promised to call and email.... NEVER CALLED AND EMAILED. and still we are are forced to have the loan officer who did illegal credit checks work on our loan. This is the most corrupt and ethical company. Don't use them. Don't ever ever ever use Zillow home loans. They asked for w2s the night before closing. We did not make closing them they pushed it off abs we did not make it again. They just bank statements and w2s asking for things over and over again. They ran hard credit checks without approval and when we reported our loan officer we were told that we were told we are speaking to his boss..... ir turns out our was his friend. We never spoke to his boss. They are completely incompetent amd unethical. They never locked in the rate and upped the price by$800.

I’m giving them one star because we actually got the loan, but to be completely forthright, using Zillow Home Loans as our lender was one of the worst decisions of my life. From the time our offer was accepted and we paid our earnest money, the entire process slowly, methodically became more and more increasingly frustrating and maddening. To explain, I’ll start with 6 months ago. My fiancee is still on a mortgage with her deadbeat ex-husband. They’ve been divorced over 14 years, yet because of his slackness and not paying his bills on time, she can’t get off their mortgage. Our Loan Officer, Logan Kadolph told us that as long as she had a divorce decree, it would not be an issue. She easily provided it. Fast forward to two weeks before the scheduled closing we were then told “Well… she is still on the mortgage and liable.” We were shocked. My fiancee was in tears for days. Later they decided to simply excuse this. As the closing date grew closer, I would get texts or emails saying “Everything looks good to close” and the very next day or hours later we would get an email from Julie Kim, Mortgage Loan Processor, and she would then send of list of more documents to upload. This was constant, a daily, never ending list of things to sign. I’ve purchased a home before and the first time was EXPONENTIALLY less complicated than dealing with Zillow. For the final straw, the day we were scheduled to close, they then said that my tax return and tax transcripts from a previous year, the amounts did not match, and I needed to give a reason for this. I said it didn’t matter, since I had paid the IRS in full the previous year. They said it did matter. My fiancee simply Googled searched this, emailed that back to them showing that the transcript is the final word from the IRS, therefore there was nothing to resolve. Nevertheless, they canceled our close… to only HOURS LATER then say that they would excuse this. So as I had said earlier “It didn’t matter!” But that was AFTER the close of business hours on a Friday, so we had to take off work AGAIN days later to finally close on our home. These are just a few examples of numerous issues we had with Zillow. Multiple times my fiancee and I said we wished we had used our bank. Bottom line, in my experience this organization is completely dysfunctional and it definitely seemed to my fiancee and I that communication within their team is severely lacking. I’m a clinical therapist and I counsel numerous couples, often times doing pre-marital counseling. Should any of them ever mention buying a house in the future, I will tell them “If you want to keep your sanity and peace, do not use Zillow Home Loans.”

Said we were pre-approved for a loan and let us put a bid and earnest money down and then suddenly we weren't approved at all and had to spend a ton of money to clear debts that were on the credit reports they pulled at the time we were pre-approved. Then once those were cleared and wiped out half our money in savings we were told that should be everything we needed. Two days later we suddenly aren't going to get approved because we don't have 10k in the bank. We had 13k before we started being jerked around by them mind you. They claim this is a Fannie Mae requirement but we aren't using that horrible excuse for a bank that helped cause the 2008 recession, they just want to be able to sell it to them later. They keep lying and saying they didn't see any of the problems before we moved into underwriting but in reality it was all right there on the reports so the only way to not see them was to not look. They know we aren't happy and know that they lied and keep lying and I am definitely never going to recommend these scumbags to anyone. They think we're stupid but it's obvious they didn't do their due diligence before pre-approval and now we are going to be out roughly 2200 dollars in earnest money and inspections that you know they aren't going to compensate us for, plus losing the house we fell in love with. They keep blaming it on their Automated Underwriting System and claiming they can get it through if we just jump through one more hoop but apparently they are incapable of finding an actual human underwriter or making an actual decision one way or the other. Now that they are running out of options they are blaming it on us for not having enough to make a completely unrelated bank happy despite Zillow being the reason we don't have that money now. Seriously avoid this place. They are completely incompetent and lie constantly.

We submitted a valid competing offer from another lender at 5.95% and were told by our loan officer that Zillow would attempt to match it. Despite providing all the requested information and following up multiple times, we were met with vague replies, delays, and no clear communication. Our loan officer even went on PTO during a critical review period, and we were never given an alternate contact or status update. By the time Zillow finally responded, we had no choice but to close at a higher 6.125% rate — costing us over $35,000 in additional interest over the life of the loan. We filed a formal complaint, but Zillow still refused to take accountability or offer any remedy, even after admitting to delays and communication breakdowns. If you’re considering Zillow Home Loans, be aware: their rate match process is unreliable, communication is poor, and once you’re locked in, they will not make it right — even when it’s their fault. I would strongly recommend choosing another lender.

Avoid this service like the plague... I have closed on nearly seven homes (both investment and primary residences) over the past ten years, and this experience was by far the worst. The loan officer we initially met with was amazing, with her service matching her 100 five-star reviews. Unfortunately, we were then handed off to a lower-level processor, and that's when the problems began. The app is clunky and often doesn't allow you to upload documents freely, especially if your processor is delayed or inexperienced with the technology. It was extremely frustrating. When you need to talk to a human, there's no one available. This lack of human support tested every ounce of my patience. I would never recommend this app or service. Imagine 30 days of tech support-type calls, if you're lucky. Find someone local who will pick up the phone and save yourself the hassle. Additionally, their $3,000 on-time guarantee is a hoax, with fine print making it nearly impossible to claim. This added to the overall disappointment and frustration with the service.