Zillow Home LoansReviews of zillowhomeloans.com

They refused to give me loan to buy pillows.

I wanted to express my extreme gratitude in helping me to secure a loan for my home. You all know my story with your tenacity and commitment to getting me and my family to a happy new start – I can’t thank you enough! I must say although my circumstances were extenuating and required an abundance of documents; the Zillow process was smooth and easy to manage. Michael Kim from the start you were patient, kind, devoted to exceeding expectations and knowledgeable – truly you are that guy loves numbers, loves a challenge and puts his heart into his work. Thank you from the very start! Christine Kim you are an amazing ball of energy and great at fighting to close the deal – I hope you had a great vacation and got a lot of time on the beach (with your laptop) 😉 Harry Nguyen – Thank you for that last minute call – when we were signing the closing documents. Your patience to answer all of my parents questions gave them that final reassurance. You’re the best. All in all you are an amazing team! I will highly recommend Zillow Home Loans. With much gratitude, Tammi

Strong experience overall. Kathy was fair, knowledgeable, and set the right expectations on timing. It was smooth and easy, and she was flexible.

Hassle free loan process.

Zillow Home Mortgage - look no further for your next mortgage or refinance need. I had 2 homes to refinance, one went through Zillow and it is now done, the other one through my bank that I have been with 20 years...still ongoing... Kyle Segal was phenomenal! Helpful, knowledgeable, on top of things, kept the process moving forward every single day and kept me informed all the time.I wish I did both homes through Zillow! I cannot thank him enough for making it a smooth process! My busy schedule was always in the way, but he will text, email - match the best way to communicate with me for the time of day...He even remembered my favorite drink and my birthday! I work with customers as well, but he took customer service to a whole different level! So awesome! For my next transaction, I'm calling Team Zillow!

Let me start out by saying that Randy Choi has made me a fan. He worked so well on my loan that I followed him from his previous company to Zillow Home Loans and asked him to help with my brother's refinance; the process has been even better now than when I did my refinance, which is hard to believe is possible. My review is as follows: Top notch communication - Out of the many curiosity questions that we posed, Randy was always more than willing and happy to listen and answer. His response times I can only refer to as superior. Positive and down to earth- His fantastic personality shows through and it was easily clear from the beginning that he was there to help and you could talk to him the same way you could talk to your friend. It helped remove any communication barriers and we could easily talk about all concern and goals. Determined - The team was on target. We would receive emails or updates in the tracker that at times that made me wonder if they slept; it also told us that when they set a goal and make a promise they stick to it. Fantastic website interface- The Zillow Home Loans website is a fantastic and welcoming interface. It is very simple to understand and navigate, it does what it is supposed to do, it has a welcoming interface, it let's you know where your status is, document retrieval is easy, and document upload was seamless. Efficient process- I've done refinances in the past and some of the things asked for and processes used seemed extraordinarily inefficient and illogical. If you do Zillow Home Loans you get the other end of the spectrum to where you get so confused at how smooth things go that you try to volunteer stuff. Randy and his team moved so efficiently and informed us of the needed documents and regularly updated us on progress, it really minimized additional efforts on our part. Great teamwork- Randy informed us as to when we reached different stages and when handed information off to the next stages and the next leg of the Zillow home loans team. It easily went through the processor and when we had questions about the final packet, Nathan was available to answer questions as well. He was very nice to talk to as well and was also more than happy to make himself available for additional questions. It is obvious to me that Zillow Home Loans has a fantastic team of individuals who have a common work ethic. Fantastic rate- You could say that in these current times that getting a fantastic rate would be easy, but there are many things that determine that and it isn't always cut and dry. Needless to say Zillow Home Loans was able to get my brother a fantastic rate.

Working with Mark Nouraei was a very good experience. He handled the process, from beginning to end, expeditiously and with full transparency. His knowledge and confidence made me feel comfortable that I was making the right decision. He is an asset to the company. Thanks a bunch Mark.

Rachel Garrett was very professional, knowledgeable and her communication was excellent! She saw our refi through from start to finish. Would highly recommend Zillow and Rachel!