ZillowReviews of zillow.com

I needed my FSBO listing posted rather quickly. They say it’ll take up to 72 hours. Here we are past 72 hours and it’s not listed and you cannot reach an actual customer service rep. You call the number and an automated voice says to go to help tab online. You go to help online and you cannot reach anyone. If millions of people use your service, get better customer service Zillow!!! Shame!

Zillow rental manager is the worst way to manage your property if you aren't a huge corporate landlord. I managed a property with rental manager. At first, everything was fine. However, Zillow started hanging on to the tenant's payment for longer and longer. It already took them 5 days to process the payment to begin with. Then 6. Then 10. Then a month. The final payment I allowed them to process we didn't receive at all. It's been over a year. Support is non-existent. I had to go through some crazy back channels to get anyone to help. Even when I did get through, the support I reached technically wasn't for single property landlords so they were reluctant to 'help'. I use help loosely because they didn't actually help. Look up template leases and use those. Use another service for background and credit checks. Stick to zelle and venmo for payments. Better yet, cash.

Zillow rental manager steals your Tennant's rent money. They steal the rent money that your tenant pays and you as the landlord never receives it. There's no one available to help with this on Zillow's end because they hire another service to take care of the payment processing. My tenant last paid through the Zillow Rental Manager in Dec of 2023 and I never received the money. One year and a few months later, their system still says it's processing and this money has yet to reach my checking account. After a year of not receiving my money, it's safe to say they have stolen the rent money from the property I am renting out. After this experience, reaching people from Zillow to help, and never receiving my money, I have no idea how they are still in business. The rent started out being a few days late entering my checking account after the tenant paid. The time it took for the rent money to reach my account through Zillow Rental Manager started getting further and further apart. First a few days, then a week, then two weeks, then a couple months. Until one of the times the tenant paid, I never received the money. A year and a half later, still no money. They steal your money and they don't help you get it back. It is also almost impossible to reach anyone to help you and when you do reach someone, they can't actually help you. Beware, this is a scam. Stay away from this payment processing service, they steal your money.

No one updates listings!!!! All these landlords and companies are completely PRICE gouging renters because they can. Paid zillow for a service 1 month ago, and only one lead. Prices aren't worth the areas or unit, for the sanity and peace of mind you forfeit. Also the race to view and apply for a unit has never been more ruthless and competitive.

Listings often outdated. Contacted a few places that were already off the market.

Horrible company. Realtors, like the ones from Zillow, are a huge problem with the housing market. They do shady, illegal things and allow much discrimination.

Disgusting rental manager app/software, BEWARE. Did fine for letting applicants apply and arranging lease with tenants. But AWFUL at anything else, specifically rent payments. I have a wonderful tenant that pays often 3 or 4 days before 1st of the month. Even so, I do not get my rental payments from Zillow until at least 5 business days past the 1st of the month EVERY TIME. It ALWAYS takes over a week to process. My mortgage payment is late, HOA fees late, utilities late, and it’s solely Zillow’s problem. They should be paying my late fees. Disgusting. Impossible to get in contact with, they already know how terrible their service is. STAY AWAY if you want to collect rent.

Roman & Stephanie have a fantastic communication system always responsive and available no matter what time of day or evening. Within minutes my calls were answered via text or cell, which ever my preference. No pressure, wil show you what you may have researched already as well his recommendations based on your must haves. ABOVE and BEYOND. I love my home it had all of my must haves AND more. Thank you Stephanie and Roman! I highly recommend your excellent service.