Z GrillsReviews of zgrills.com

Excellent customer service. Sent me the wrong part,my fault I described it wrong. They then sent me the correct part.

I love my ZGrill! The only reason for the 4 star is that I have had a few issues with the temp probe and auger. That being said, the customer service has been phenomenal! I provided my serial number and order number and they never batted an eye and shipped what I needed!

Email customer service went above and beyond to help me receive the correct Parts to my grill..it is up and working agajn!

I just go my Z grill on a few days ago just had a chance to put it together after work I am going to cook on it very soon I am satisfied with the purchase thank you so much

Customer service was quick to respond to my email. The problem was figured out and the new part arrived sooner than expected.

My smoker gave me an error code that I didn’t have the slightest idea why so I sent Z-Grills an email. They quickly diagnosed the problem and sent me out a replacement part that got me going again in just a few days. Z-Grills customer service not only met my expectations but went far above and that is unheard of in 2025. Their smoker has been worth every penny.

My family cohabitates. The doorbell rang from the carrier of the package. The insulator I ordered my Brother was delivered. My Brother got the package off the porch. This was to be a Christmas present. Not only did it have the logo all over their box but it also said what item was inside. Not only did this ruin the Christmas surprise, it also could have told porch pirates exactly what was inside. What a bunch of stupid dolts.

I purchased a smoker from Z Grills just over 2 years ago expecting a quality product and basic customer service. It was great for the first 2 years until… I’ve spent nearly five months dealing with a grill that doesn’t function correctly and a company that seems uninterested in actually fixing the problem. The thermostat failed early this summer —the temperature wouldn’t adjust properly. I began contacting Z Grills in early July 2025. Over the next several months, they sent me four different parts, none of which resolved the issue. After each attempt, I sent photos and videos clearly showing the grill still wasn’t working. I repeatedly asked to speak with a supervisor and included my phone number in every message. Not once did anyone call me or follow up personally. When I finally asked for a replacement grill or have them send someone to fix it, they completely ignored those requests, making no mention of them in every follow up email. To make matters worse, early in the process they implied they’d “help me out” once it was fixed—yet here I am, months later, with a broken smoker and zero resolution. I strongly recommend others avoid Z Grills unless you’re comfortable gambling with both your money and your time. A company’s true character shows after the sale—and in my case, Z Grills failed completely.